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December 2, 2025 | Comments Off on Customer Service Representative | Automotive | Up to PHP42K
Customer Support Excellence for Leading Automotive Services
The automotive industry thrives on timely assistance, accurate information, and reliable service coordination. This role places you at the center of dealership support-helping customers schedule service appointments, coordinate vehicle needs, and receive clear, dependable updates. You'll be part of a team known for strengthening customer relationships across global automotive operations, where every conversation contributes to smoother service workflows and higher customer satisfaction.
Job Description
As a
Customer Service Representative for an automotive account, you will handle inbound and outbound calls related to dealership services, vehicle appointments, and customer inquiries. You'll book service schedules, document interactions accurately in the CRM, communicate clearly with customers, and support operational needs across multiple dealership locations. Your role reinforces customer trust, enhances service efficiency, and ensures a consistent experience across automotive service channels.
Job Overview
Employment type: Full-time
Shift: Day Shift, Weekends Off
Work setup: Onsite, Ortigas
Salary: PHP 35,000 to PHP 42,000
Exciting Perks Await!
Day 1 HMO coverage with free dependent
Competitive Salary Package
Night differential pay to maximize your earnings
Day shift schedule
Fixed weekends off
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment
The Qualifications We Seek
3-5 years of Customer Service experience, with required experience supporting an automotive dealership or automotive service department
Able to work independently and collaborate effectively with a remote onshore team
Experienced in handling both inbound and outbound customer inquiries
Skilled in complaint resolution, problem-solving, and customer escalation handling
Familiarity with appointment scheduling systems and service workflow processes
Direct experience in a Service Department of an automotive dealership (e.g., Autohub Group, AC Motors) OR
Customer service experience in a BPO supporting automotive dealership accounts (e.g., Ford, Mitsubishi, Toyota, Honda, Mercedes, BMW, Lexus)
Additional Relevant Experience (Highly Advantageous)
Customer service roles in large, service-driven organizations such as:
Hospitality: Hilton, Marriott Hotels
Airlines: Qantas, Singapore Airlines, Emirates
Travel: Booking divisions (e.g., VISA, American Express Travel)
Skill-set:
Excellent phone manner and communication skills
Empathetic, courteous, and professional
Proficient in English (spoken and written)
Observant of data privacy standards
Detail-oriented, adaptable, and teachable
Strong with computers and CRM tools
Your Daily Tasks
Manage inbound calls and chats for automotive dealerships
Handle service appointment bookings (New Booking, Rescheduling, Cancellations, and Re-booking)
Perform outbound calls for reminders, confirmations, and follow-ups
Conduct customer satisfaction check-ins and other outbound contact
Maintain CRM data accuracy and complete system updates as needed
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the
#EmaptaEra!