Feb
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Helpdesk Customer Service Advisor
February 25, 2022 | Comments Off on Helpdesk Customer Service Advisor
Be critical to our success in Kier Places, and join the Facilities Management team as a Helpdesk Customer Service Advisor maintaining historic and prestigious buildings in the nation's capital.
Helpdesk Customer Service Advisor
Location: Westminster, London - flexible to visit main helpdesk office in Basingstoke
Business Area: Kier Places - Facilities Management
Contract: Permanent, full time - Monday to Friday, 8am to 5pm
Salary: Up to £24,000
Kier Places are recruiting now for a Helpdesk Customer Service Advisor to join our Ministry of Justice Facilities Management team, to work within a prestigious public building in Westminster, covering a variety of duties & requirements, such as call handling, scheduling, and completion of works whilst providing an emergency service to our client's property portfolio.
Key Responsibilities
In this crucial role to our business, as a Helpdesk Customer Service Advisor, you'll be tasked with appropriately logging & dealing with service calls with the helpdesk software; understanding the clients' needs & effectively give clear scope of work instructions to our Engineers; respond to & chase outstanding work orders & report on job completions; and allocate tasks effectively to our internal or external resources.
When a client calls with a problem, you will need to identify the cause of the problem, identify any health & safety issues, capture the relevant & critical information, and be responsible for giving the Engineer clear & important information, enabling them to do their work effectively and to our required level of service.
What do we need from you?
What does it take to be a Helpdesk Customer Service Advisor in Kier? The ideal candidate will have previous customer service experience, be resourceful and efficient in your working style; will have worked to high customer service standards and met required KPIs, ideally in a helpdesk related role within the Facilities or Maintenance industry so you have an existing understanding of maintaining optimum service level requirements.
You'll be able to build effective working relationships with all levels of internal & external stakeholders to increase client retention and demonstrate initiative to resolve any queries and escalations. It would be a bonus if you've had direct experience with Helpdesk Systems like Concept or Servitor.
Who are we?
We are Kier Facilities Management - the team that's putting people into FM, delivering innovative management and maintenance solutions, right across the UK. We're a crucial part of Kier Places, providing hard and soft facilities management to thousands of public buildings right across the country - offering you a role that will challenge and reward you, every single day.
Find out more here about the great we offer our employees.
Room to grow. Space to succeed. Join us today as a Helpdesk Customer Service Advisor.
Due to the nature of this role, you will also be required to complete a Government Security Check (SC) Clearance (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Closing Date: 27th March 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.