Nov
17
Customer Care Administrator – Norwich, Norfolk
November 17, 2022 | Comments Off on Customer Care Administrator – Norwich, Norfolk
Customer Care Administrator Job in Norwich, Norfolk
Customer Care Administrator job working for the UK's leading provider of affordable homes, high-quality housing developments and regeneration projects. Our client is looking for someone who has experience in property administration. The role is offering a salary of £24,500 + Bonus + 26 days holiday.
With nearly 1000 members of staff spread across 9 regional offices. Our client has become the nation's most complete housing business, providing partners with the most complete service in the industry. They are now looking for an administrator to join their ever-expanding office in East Anglia.
Role & Responsibilities
- Assist in the organisation of the Customer Care Operatives diaries, including coordinating works to Market and Housing Association customers
- Liaise with the Customer Care Supervisor and the Customer Care Manager
- Log all correspondence that comes into the Customer Care department by phone, letter, email onto CRM
- Answer incoming calls into the Customer Care department in a timely manner
- Be responsible for the Customer Care telephone system including any relevant recorded messages
- Record all reported defects onto CRM database and update all systems when appointments are booked
- Oversee the performance of subcontractors and suppliers
- Manage effective and efficient resolution of defects.
Required Skills & Experience
- Proficiency in IT is essential
- Experience in property is desirable
- Very strong administrating background
- Full UK Driving License.
What you get back
- Salary of £24,500
- Bonus
- 26 days holiday + Bank Holidays.
Apply
If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.
In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.
Referral
Did you know we run a referral scheme? We'll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest.
Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period
Customer Care Administrator Job in Norwich, Norfolk - Your Property Recruitment Specialists (Recruiter: Chad Musselwhite Job Ref: 13176)
Search the Hunter Dunning website for more vacancies: www.hunterdunning.co.uk/jobs/
Follow us on LinkedIn: www.linkedin.com/company/hunter-dunning-ltd