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Complaints Administrator

December 2, 2025 | Comments Off on Complaints Administrator

Complaints Administrator
42.5 hours per week
£30K per annum
Based out of Whitechapel and Bromley

£30,000 per annum

Based out of Whitechapel 3 days per week & Bromley up to two days per week when required

Key Responsibilities

  • Support the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.
  • Handle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and safety tick sheets or certificates.
  • Transfer and maintain accurate information across relevant client and company systems.
  • Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).
  • Issue and coordinate letter drops for planned works or shutdowns including missed appointment vouchers.
  • Provide professional communication with clients, tenants, and engineers, ensuring clear updates and resolutions.
  • Provide additional administrative support to the contract team as required.

Key skills and experience required

  • Experience in an administrative role
  • Strong organizational skills with the ability to manage multiple tasks and deadlines
  • Proficiency in Microsoft (Excel, Word, Outlook)
  • Excellent communication skills, both written and verbal
  • High attention to detail and accuracy in all administrative processes
  • Proactive and solution focused with a positive attitude
  • Strong problem-solving skills and ability to work under pressure
  • Excellent time management and prioritization skills
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