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Customer Service Advisor
December 1, 2021 | Comments Off on Customer Service Advisor
Job Title: Customer Service Advisor
Location: Huntingdon
Business Area: Kier Utilities- Anglian Water Alliance
Contract: Permanent- Full and part time positions available- the choice is yours! Please specify on your application form what hours/ days you are ideally looking for
Salary: Competitive + Benefits
Do you want to join one of the happiest teams in the country?
Our Metering Services team just scored 91% on the love to listen survey which tells us we have one of the happiest teams in the country! We are looking for new Customer Service Advisors to join the team, working on our alliance with Anglian Water & Clancy Docwra to ensure customer's expectations are met and exceeded.
Key Responsibilities:
- Act as a key interface with our customers by planning and making appointments and gain in-depth insight into their concerns and issues, whilst feeding this back to the business
- Liaising with customers, dealing with questions and queries, and redirecting them to the correct teams
- Ensure systems and databases are updated and provide analysis to a range of stakeholders to assist with performance management reviews against agreed levels of service
- Assist with the scheduling and planning of works
What do we need from you?
- Hold sound understanding of a customer service environment, particularly over the phone
- Excellent IT and communication skills
Kier Benefits:
- 26 days annual leave + bank holidays
- Access to our discount shopping site with offers available from over 800 retailers including restaurants, travel providers and supermarkets!
- A matched pension scheme from 4% - 7.5% depending on your contribution
- Annual PDR Bonus up to 8% based on performance. (Non-Contractual)
Find out more here about the great rewards and benefits we offer our employees.
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Closing Date: 20th December 2021
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.