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Field Service Director

December 9, 2025 | Comments Off on Field Service Director

Director of Field Service
Texas
$130,000-$160,000

I'm partnered with a rapidly scaling, nationally operating automation & smart-building technology company that delivers advanced solutions across HVAC controls, energy management, power monitoring, and mission-critical environments. Their systems sit at the heart of some of the most demanding commercial, industrial, and critical-infrastructure facilities in the U.S., and they're now investing heavily in elevating their service organization.

This is a rare chance to step into a high-impact Director of Field Service role where you'll shape the strategy, performance, and customer experience of an established yet fast-growing service division.

The Role

  • This position is ideal for someone who thrives in a client-facing leadership environment and wants full ownership over service operations.
  • You'll be the senior figure representing the service function-building and strengthening customer relationships, driving operational excellence, and ensuring top-tier service delivery across a nationwide portfolio.
  • You'll lead a multi-disciplinary service team (technicians, coordinators, and operational staff), take full control of the division's P&L, and play a key role in service strategy, continuous improvement, and commercial growth.
  • It's a visible, influential role in a business that values agility, accountability, and innovation.

What You'll Lead & Drive

  • Act as the primary operations contact for key customers, ensuring a responsive, relationship-led service experience.
  • Lead, mentor, and scale the field service team across technicians and service operations.
  • Own P&L performance: budgeting, forecasting, long-term profitability, and operational efficiencies.
  • Build and execute service strategies to elevate customer satisfaction and reduce response times.
  • Handle customer escalations with a solutions-first, professional approach.
  • Collaborate with sales and engineering to identify new service opportunities and support bid/pre-sales activity.
  • Define and track KPIs for uptime, responsiveness, backlog, contract performance, and customer experience.
  • Drive training, certifications, and professional development across the field service group.
  • Ensure full compliance with safety, regulatory, and industry standards.
  • Implement scalable tools, processes, and technologies to modernize service operations.
  • Represent the service organization in client meetings, industry events, and strategic discussions.

What You Bring

  • 7+ years in service operations, field service leadership, or technical services.
  • 2-3+ years in a management or director-level role.
  • Background in BAS, HVAC controls, SCADA, or related technical environments (strongly preferred).
  • Demonstrated ability to lead P&L and improve profitability.
  • Strong leadership, coaching, and conflict-resolution capabilities.
  • Deep knowledge of field service processes, safety systems, and performance metrics.
  • Comfort navigating growth, scaling environments, and driving change.
  • Outstanding communication skills and a customer-first mindset.

IDUS

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