Aug

19

Residential Lettings & Services Manager

August 19, 2025 | Comments Off on Residential Lettings & Services Manager


RESIDENTIAL LETTINGS & SERVICES MANAGER - SOUTHEAST LONDON

Dove and Hawk are working in partnership with a high-end well-known market leading estate agency who are recruiting for a Residential Lettings & Services Manager for a renowned estate in Southeast London. This role will suit a confident well-spoken property professional with strong lettings experience and experience working with a variety of different tenancies and demographics.

Duties/Functions of the role:
Leasing & Lettings

  • Manage lettings from enquiry to move-in
  • Conduct viewings and negotiate offers
  • Oversee referencing and Right to Rent checks
  • Liaise with third-party letting agents
  • Reduce voids and maximise rental income
  • Assess vacant units and recommend works
  • Keep marketing portals and adverts up to date
  • Arrange pre-market and pre-move inspections
  • Organise minor works between tenancies
  • Meet and greet new tenants, provide property overviews
  • Create welcome packs, guides, and newsletters
  • Provide local market insight and rental intel
  • Drive rental growth and monitor competing schemes
  • Maintain property presentation and key control

Resident Services & Community

  • Build strong relationships with residents, contractors, and client teams
  • Organise events and resident services (in-house & third party)
  • Deliver up-to-date comms via email, socials & on-site signage
  • Source local offers and perks for residents
  • Foster a vibrant community through innovation and engagement
  • Conduct regular inspections of units and communal areas

Operations & Compliance

  • Ensure H&S compliance, including fire safety and unit compliance
  • Liaise with Facilities and Estate teams on building upkeep
  • Prepare asset reports and attend monthly performance reviews
  • Manage budgets, control costs and seek added value from suppliers
  • Explore additional income opportunities and cost efficiencies


Requirements of the role:

  • Experience in residential lettings and property management
  • Strong customer service and relationship-building skills
  • Confident with IT systems and social media platforms
  • Proactive, organised and solutions-focused
  • Detail-oriented with excellent written & verbal communication
  • Strong financial and budget management skills
  • Health & safety knowledge, especially in residential settings
  • Warm, friendly, and confident personality with a team-first mindset
  • Flexible and adaptable, including occasional evenings/weekends


Salary Budgets: £40,000 basic salary with potential 20% additional bonus if KPI targets achieved

Required working hours: Monday to Friday 9am - 5.30pm

If this role is of interest, please contact Sophie Knowles on 020 8059 7473 our agency and new homes desk quoting reference: 11237

Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk

«
»