Oct
8
Head of Property Management
October 8, 2025 | Comments Off on Head of Property Management
Dove and Hawk are newly partnered with this forward thinking, modern estate agency who are looking for someone to take over their property management team.
DUTIES:
* Develop and implement the overall property management strategy for the business
* Drive client satisfaction, retention, and long-term revenue growth
* Advise directors on departmental budgets, staffing, and operational efficiencies
* Establish KPIs and performance standards for the property management team
Operational Responsibilities
* Oversee day-to-day management of the existing managed portfolio
* Ensure smooth rent collection, arrears control, and landlord payment processes
* Manage maintenance and repairs, ensuring quality standards and cost efficiency
* Handle tenancy renewals, rent reviews, and deposit returns
* Improve internal systems to enhance communication and responsiveness
* Minimise void periods and accelerate property relets
Compliance and Legal Responsibilities
* Maintain full compliance with UK lettings and property management legislation
* Oversee deposit protection, safety certification, and statutory document renewals
* Keep up to date with new regulations such as the Renters Reform Bill and Building Safety Act
* Manage service charge and freeholder queries, and assist with legal proceedings when required
People Management Responsibilities
* Lead, train, and motivate the property management team
* Set measurable objectives and conduct performance reviews
* Recruit and develop team members to ensure consistent service quality
* Resolve escalated landlord and tenant issues with professionalism and diplomacy
Client Relationship Responsibilities
* Act as senior point of contact for key landlords and portfolio clients
* Provide strategic guidance to landlords to maximise returns and asset performance
* Build strong relationships with contractors, suppliers, and partners
* Represent the agency professionally in all disputes and formal proceedings
Financial and Reporting Responsibilities
* Monitor departmental profitability and ensure cost control
* Approve major works, contractor invoices, and expenditure
* Provide regular performance, arrears, and compliance reports to directors
* Identify and grow new revenue streams including maintenance projects, furniture packs, insurance products, and related services
Monday to Friday - 9am to 6pm.
Salary - £45,000 + Bonus
1 Day Working from Home after Probation
If interested in this role please call Alfie Burrell on 02037622247 or and Reference 11421
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