Oct
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October 15, 2025 | Comments Off on Team Lead | Collections Dept.| PHP60K-75K+ up to 20K Incentives
Lead a High-Impact Team with Canada's Most Trusted Digital Lender Recognized as Canada's leading force in digital lending, our client has revolutionized access to fast, fair, and transparent financial solutions. With millions of successful e-Transfer loans, glowing customer reviews, and groundbreaking cashback rewards, they've become the go-to name for instant online lending. Beyond technology, they champion responsible financing and customer trust-values that make them an employer of choice. Joining their team means becoming part of a success story that turns challenges into opportunities and numbers into impact.
Job Description Be part of our client's team as a
Team Lead in the Collections Department, where you'll guide and motivate a high-performing team to exceed targets, maintain compliance, and uphold integrity. You'll foster open communication, drive performance excellence, and ensure that every collection effort reflects accuracy, accountability, and outstanding customer experience.
Job Overview Employment Type: Full-time
Shift: Night Shift (Consecutive Off)
Salary: PHP 60,000.00 - PHP 75,000.00 + PHP 20,000.00 incentives
Work Setup: Permanent Work From Home
Exciting Perks Await!
Competitive Salary Package with performance-based incentives
Competitive Salary Package with performance based incentives
Permanent WFH arrangement
HMO coverage with free dependent upon regularization
Fully customized Emapta laptop with peripherals
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment
The Qualifications We Seek
At least 5 years of experience as a Collections Team Leader
Proven background in a BPO environment
Excellent communication, coaching, and interpersonal skills
Strong leadership skills that influence and inspire
Ability to analyze performance metrics and make sound decisions in fast-paced settings
Highly organized, accountable, and solutions-oriented
A team player with a growth mindset and commitment to continuous improvement
Solid communication and problem-solving abilities
Strong organizational and time management skills
Previous leadership experience (an advantage)
Ability to build strong working relationships across teams
People-first attitude with strong work ethics
Your Daily Tasks
Foster a culture of open, honest, and transparent communication
Set clear goals and expectations for the team
Motivate and guide the team to achieve monthly targets
Serve as the main point of support for team challenges
Lead coaching sessions and conduct team meetings regularly
Monitor and evaluate team performance, manage underperformance, and report on KPI metrics
Audit customer accounts to ensure accuracy in processing and task completion
Welcome to Emapta Philippines! Join a team that values camaraderie, excellence, and growth. Recognized as one of the
Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Be part of the
#EmaptaEra and make your mark today!