Nov
4
November 4, 2025 | Comments Off on Collections Team Lead (Fintech) | PHP60K + Monthly Incentives!
Redefining Financial Confidence, One Customer at a Time Guide a high-performing fintech team toward excellence. Our client,
iCash, is
a leading fintech company in Canada revolutionizing the lending industry with responsible, fast, and transparent financial solutions. Combining innovation with empathy, they empower customers to take control of their finances through secure, flexible, and technology-driven loan services trusted by thousands nationwide.
Job Description As a
Team Lead in the Collections Department, you'll motivate and guide your team toward exceeding performance targets while maintaining compliance and fostering collaboration. Your leadership will shape results, drive efficiency, and strengthen a culture of transparency and accountability.
Job Overview Employment type: Full-time
Shift: Night shift (Training is 9 AM to 5 PM EST, Monday to Friday; should be flexible with days off based on operational needs)
Work setup: Permanent WFH
Exciting Perks Await!
Competitive Salary Package
Permanent WFH arrangement
HMO coverage with free dependent upon regularization
Up to PHP20K performance-based incentives
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Visit https://bit.ly/EmaptaTrainingCalendar)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment
The Qualifications We Seek
At least 5 years of experience as a Collections Team Leader
Proven background in a BPO environment
Excellent communication, coaching, and interpersonal skills
Strong leadership that influences and inspires
Comfortable analyzing performance metrics and decision-making in fast-paced settings
Highly organized, accountable, and solutions-oriented
A team player with a growth mindset and commitment to continuous improvement
What You'll Bring to the Team:
Solid communication and problem-solving skills
Strong organizational and time management abilities
Previous leadership experience (an advantage)
Ability to build strong working relationships across teams
People-first attitude with strong work ethics
Your Daily Tasks
Foster a culture of open, honest, and transparent communication
Set clear goals and expectations for your team
Motivate and drive the team toward monthly targets
Serve as the point of support for team challenges
Lead coaching sessions and conduct team meetings
Monitor team performance, manage underperformance, and report on KPI metrics
Audit customer accounts to ensure accuracy in processing and task completion
Welcome to Emapta Philippines! Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the
#EmaptaEra!