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November 4, 2025 | Comments Off on Client Experience Support Specialist | WFH | Day 1 HMO
Driving Creative Innovation in the Digital Age Behind every great ad is an expert who makes it work.
Our client is
a global leader in creative technology, helping brands deliver personalized, data-driven campaigns at scale. By combining automation, analytics, and creativity, they empower advertisers to craft more engaging and impactful digital experiences. Their solutions redefine how brands connect with audiences in today's dynamic media landscape.
Job Description As a
Client Experience Support Specialist, you'll provide operational and creative support for digital advertising campaigns, ensuring flawless execution across media platforms. From tracking performance to optimizing delivery, you'll play a vital role in helping global clients achieve measurable success.
Job Overview Employment type: Full-time
Shift: Night Shift, Weekends Off
Work setup: Permanent WFH
Exciting Perks Await!
Day 1 HMO coverage with free dependent
Competitive Salary Package
Night differential pay to maximize your earnings
Permanent WFH arrangement
Fixed weekends off
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Visit https://bit.ly/EmaptaTrainingCalendar)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment
The Qualifications We Seek
1-2 years of experience in digital advertising, ad-tech, ad-ops, media operations, or a related support role
Familiarity with ad serving platforms, DCO technology, or campaign execution workflows is a strong plus
Strong organizational and project management skills, with attention to detail and accuracy
Comfort working in a fast-paced environment with shifting priorities
Proficient in using technical platforms or software tools and willing to learn new systems
Strong written and verbal communication skills for effective internal coordination
A collaborative, problem-solving mindset with a proactive attitude
Passion for delivering quality work that supports excellent client outcomes-even if you're behind the scenes
Highly Preferred Experience:
Experience working with the Clinch platform or similar dynamic creative optimization (DCO) tools
Familiarity with creative versioning, data feeds, or performance reporting tools
An understanding of digital media buying or programmatic advertising environments
Your Daily Tasks
Assist Client Experience Managers in campaign setup, tracking, and optimization
Translate client objectives into actionable configurations in the Clinch platform
Monitor campaign progress and performance metrics; flag issues or opportunities to the account lead
Prepare and organize campaign materials such as data feeds, creative assets, reports, and documentation
Maintain working knowledge of the Clinch platform to provide internal guidance and troubleshoot issues
Collaborate with product, operations, and creative teams to support client needs and internal deliverables
Manage project timelines and task tracking to ensure smooth and timely campaign launches
Document processes, workflows, and learnings to support team knowledge and scalability
Prepare internal status updates, performance summaries, and training resources
Support continuous learning and improvement across accounts
Contribute to a client-centric culture focused on success and excellence
Welcome to Emapta Philippines! Join a team that values camaraderie, excellence, and growth. Recognized as
one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the
#EmaptaEra!