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Operations Manager (FM)

November 5, 2025 | Comments Off on Operations Manager (FM)

The Company

Excellent opportunity to join a reputable property management company to work at a vibrant hospitality / shopping destination in Manchester city centre. Working on behalf of the landlord you will be responsible for overseeing FM contracts / H&S across the site.

The role requires someone to be site based 5 days / week with very occasional weekend work.

The Role

As Operations Manager you will report directly to the Site General Manager and will oversee the of hard & soft services contracts and site health, safety and compliance.

Roles & Responsibilities

  • The management of the contracted Maintenance, Security, and Cleaning service providers, through their site supervisors and directly were required, to ensure the delivery of service within the agreed budgets.
  • Manage the site Planned Preventative Maintenance (PPM) schedule.
  • To assist in the preparation and maintenance of the service charge budget and expenditure.
  • To assist in the maintenance of the site's emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
  • To maintain the site's 'Tenants Fitting Guide' and to assist in any Occupier shop fit plan approvals.
  • To ensure that all accident and incident reporting, including insurance and statutory forms and procedures are correctly completed and adhered to.
  • Ensure health, safety and environmental compliance records are accurately maintained.
  • To ensure that utility consumption and costs are effectively and efficiently managed.
  • To ensure that all the building's insurer's requirements are complied with.
  • To prepare and deliver operational reports as required.
  • Assume the role of 'Duty Manager' when required.
  • Any other duties reasonably requested by the General Manager.

Person Specification

  • Experience in an Operations / Facilities Management role, ideally within retail / shopping centres
  • Recognised qualification, preferably related to facilities management.
  • Experience in management of contractors and contract procurement.
  • Knowledge of large building structures and a good understanding of their associated Mechanical & Electrical services
  • IOSH / NEBOSH certification
  • Experience in setting and managing budgets, meeting deadlines, and working within financial limits.
  • Good administrative and IT skills, including proficiency in Word, Excel, and PowerPoint.

Salary / Package

  • Up to £42,000 salary
  • 25 days holiday + bank holidays
  • Pension Scheme
  • Site Discounts

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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