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Senior Operations Manager
June 6, 2018 | Comments Off on Senior Operations Manager
Location: Huntingdon, Cambridgeshire
Contract: Anglian Water
Kier Utilities is looking to recruit a Senior Operations Manager to manage the Operational Managers and operational support delivering IMDS workstreams, ensuring that best practice is embedded across all regions.
Key Responsibilities:
Health, Safety & Welfare
- Develop and review health and safety plan for operations - zero AFR, zero utility strikes, etc.
- Ensure close out of accidents and utility strikes and roll out lessons learnt to all areas.
- Monthly Health and Safety Review meeting/weekly Health and Safety conference call
- Implement behavioural safety programmes
- Ensure all IMDS jobs are completed in accordance with POSWSH and Water Regulations to the required water quality standards
- Implement a programme to assure well-being of our operational workforce
- Drive and ethos of excellent customer service in order to achieve 100% very satisfied customers
- Ensure the customer is considered and communicated with appropriately during all operational activity. Keep the customer informed.
- Ensure operational activities are communicated well within the communities we serve and minimize disruption.
- Conduct weekly performance and productivity reviews with Operational Managers
- Implement Performance Improvement Plans for under-performing areas - e.g. Proactive Dig and ensure consistent approach across region
- Achieve contract KPI's and mandates
- Work with the Continuous Improvement Manager and use root cause analysis on key themes such as customer service, health and safety and productivity to aid decision making and improve performance
- Break down barriers between regions and ensure best practice is embedded across the contract in terms of health and safety, water quality, customer service, quality and commercial efficiency
- Ensure consistent communications with workforce across region - utilisation of comms cell philosophy
- Client Liaison - Build Relationships ensuring collaborative working - Best Practice across delivery routes, across partners, etc.
- Team briefs and communication meetings established. System of staff feed-back developed and implemented
- Ensure that a holistic approach is taken to resource management - getting the right resources in the right place at the correct time. Moving and sharing of resources as required.
- Ensure all processes, procedures are in place to allow contracts to be managed professionally; review delivery methodologies so they are the most efficient, effective and provide the best value.
- Reduction in sickness and absence.
- Ensure training requirements are up to date and competency checks are completed
- Review of weekly/monthly costs
- Work with the management team to produce/develop and review commercial & operational savings action plan e.g. are we on target for savings associated with reducing rework, aborts, etc.
- Align bonus arrangements for operational staff based on productivity and key targets
- With HRBP, manage TUPE transfer of DS and HEMS staff
- Head recruitment of new operational staff
- Ensure that training template and skills gap analysis is completed for operations
- Design and manage trainee programme and ensure new resources move around the business and receive a balanced training programme
- Manage the process of HEMS materials transfer from incumbent contractor
- Review of current working patterns, etc. - lead any consultation process if there is a need for change
- Assist Transition Team with Reinstatement Strategy, Stores Management Strategy, Depot Strategy, etc.
- Work with Project & Programme Managers to ensure all strategic initiatives are delivered to time, cost and quality.
- 5 days SMSTS/IOSH
- A minimum of five years experience in a senior operational management role
- Knowledge of operational programmes of work
- Qualified to degree level of equivalent
- Experienced in working in an integrated environment with good communication skills
- Expert knowledge of regulatory, legal and quality standards
- Experienced in management of street works
- A strong manager of people
- Must be motivated to deliver operational excellence
- Sets high standards for health and safety and consistently maintains them
- Openly confronts performance issues
- Values and rewards collaborative working
- Capable of transforming our field operations for AMP6
- Inspires others on what can be achieved
- Responds calmly under pressure
- Manages with a high level of integrity
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