Jun
5
Operational Support Assistant
June 5, 2018 | Comments Off on Operational Support Assistant
Location: Exeter
Contract: South West Water
Key Responsibilities:
You will be responsible for maintaining and dealing with all operational support activities with an effective implementation of IT expertise and communication skills. Acting as a central point for the department to provide co-ordination of training, data collation, briefings and SHEA reporting. You will liaise with the operational teams, other Kier departments and you will report to the Operational Support Co-ordinator. In addition to the above duties you will also be required to provide cover for team members.
- Maintaining and updating records held on an internal departmental database
- Liaise with operational staff, external training providers, internal trainers and internal departments
- Maintain and manage employee personal data under the General Data Protection Regulation (GDPR)
- Manage, track and organise a high daily volume of emails
- Update the training matrix and Activity Picker to identify and assign training requirements to individuals on the contract
- Building training plans for the forthcoming year for contracts assigned to you. Maintain and update progress and status relating to the training requirements on the plan throughout the year
- Organise training courses liaising with external training providers and internal trainers
- Track, chase and issue outstanding certificates and update individuals' records once received
- Preparing data and submission of monthly reports having excellent time management skills to meet deadlines
- Organise, support and attend Kier events
- Attend and take part in various meetings
- Process flow generation & implementation
- Any additional general support duties that may be required
- Carry out First Aider / Fire Warden duties (optional)
Skills & Experience
- High level or accuracy and attention to detail
- Strong organisational and time management skills
- Good communication with internal and external stakeholders
- Strong IT skills to include Microsoft Word, Excel & Outlook
- NVQ Level 2/3 in Business & Administration
- First Aid / Fire Warden certificate
Personal Characteristics
- Assertive, diplomatic and patient
- Able to work on your own initiative and as part of a team
- Ability to prioritise and carry out work in the specified time with minimum supervision
- Self confidence in abilities, personal drive and enthusiasm
Note:
This profile is not exhaustive. From time to time you will be required by the company to perform other tasks not included below but which are within your capabilities. If required, additional training will be given.
About Kier:
Make the journey. Leave a legacy.
Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is an inclusive employer.
Let's shape your world together.