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Administration Assistant

June 29, 2018 | Comments Off on Administration Assistant

Appointment Co-ordinator / Administrator Location: St Austell Kier Utilities is looking to recruit an Appointment Coordinator based in St Austell, who will report to the Support Service Manager. The role is a key to ensuring customer appointments are booked and met to avoid poor Customer Services, complaints, re-booking time and GSS fines. Key Responsibilities:
  • Ability to work across client workstreams on all Appointment works
  • Ensure the Customer experience is as clear and informative as possible
  • Manage Outlook diaries and provide whereabouts where required
  • Keeping IT systems updated to ensure visibility of appointments by Kier and Client staff
  • Ensure the Customer is fully aware of the appointment and the type of appointment i.e Fixed Time, AM/PM, 2 hour
  • Manage all associated telephone calls to book and amend customer appointments
  • Manage any last minute staff un-availability as much as possible to try and avoid a missed appointment
  • Send SMS Reminders out each afternoon to try and avoid missed appointments
  • Ensure exact location so works can be completed first time and avoid aborted visits and re-books

    • Key Skills and Qualifications:
  • Experience working in a back office Customer Service environment
  • Good telephone manner and great people skills
  • Experience with WOMS, Ellipse, CRM desirable
  • Efficient with Microsoft Excel and Outlook
  • Ability to work under pressure with strong organisational ability and time management
  • Good communicator
  • Ability to understand numerical and statistical information
    • About Kier:

    Make the journey. Leave a legacy.

    Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

    Kier is an inclusive employer.

    Let's shape your world together.

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