Oct

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Support Scheduler

October 2, 2018 | Comments Off on Support Scheduler

Reinstatement Planner

 Location - Lincoln
Closing Date - 16/10/18

 The Role:
  • Responsible for producing daily schedules and all scheduling administrative tasks
  • Monitor reinstatement performance against KPI's
  • Manage the closure and completion of all jobs to achieve 100% customer satisfaction & 100% LOS
Key Accountability 1: Planning, scheduling and deploying work to the reinstatement operatives and support
  • Plan efficiently by area and team capability to deliver IMR and IMDS reinstatement operations
  • Liaise with field supervisors to ensure that work status information is correct
  • Proactively monitor for duplicate work requests to prevent un-necessary field visits.
  • Jeopardy reporting to ensure jobs do not get miss
  • Provide timely and accurate NRSWA updates to avoid non-compliance
  • Relay information to other internal stakeholders
  • Highlight areas of process non-compliance from field resources so that training needs may be identified.
  • Ensure that adhoc changes in resources are updated in the schedule and handle any jobs that fall into jeopardy as a result
  • Maintain constant reviews of work on the scheduling tool
  • Identify forward work allocation and shortfalls
  • Comply with the Traffic Management Act requirements to avoid FPN's
  • Escalate unexpected situations early to assist in managing operational risk
  • Request extensions / early starts where required
  • Liaise with the highways where necessary Key Accountability 2: Provide Excellent Customer Service
  • Manage chases, wanted and unwanted contacts relating to planning and scheduling of work
  • Manage jobs in jeopardy
  • Take proactive action to minimise the number of complaints, chases, repeat contacts and service failures.
Key Skills and Qualifications:
  • The role requires an individual who can work in a busy environment with many interfaces to differing parts of the business
  • Communicating effectively with customers (internal and external), managing the customer's expectations and fulfilling promises made regarding work completion
  • Open and honest in dealings with people
  • Does what they say they are going to do. Is consistent in approach.
  • Educated to GCSE standard or equivalent
  • Good IT and keyboard skills
  • Able to show initiative, working on own or as part of a team
Make the journey. Leave a legacy. Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture. Kier is an inclusive employer. Let's shape your world together

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