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Utilities Support Manager

November 1, 2018 | Comments Off on Utilities Support Manager

Utilities Support Manager

 Permanent Full Time

Lincoln

Working Hours - 11pm - 7am & 8pm - 4am

Working in Partnership with Anglian Water, Kier Utilities are not your typical water contracting companies. Just take a look at how we relate to Anglian Waters Love Every Drop strategy that underpins everything that we do, and you'll start to get a feel for our culture.

It's collaborative, innovative and inspiring. We put people at the heart of our business and we truly love what we do! If you care about delivering a first-class job with excellent customer service, your career and the environment, then we want to hear from you.

Reporting directly to the IMR Area Manager, you will act primarily as managerial support to enable an efficient and effective operational delivery out of hours, co-ordinating the service strategy whilst maintaining excellent customer service.

Working closely with the Anglian Water Partners, Duty Managers and delivery teams, you will ensure that all activities are undertaken with a customer / health & safety focus and efficiently delivered. You will ensure all activities are carried out in accordance with the Health, Safety & Environmental Policy and comply with health and safety legislation, POSWSH and QA procedures.

Summary of Job Details
  • Ensure OOH performance management of operational repair and support teams (both direct and indirect) to ensure efficient delivery, whilst maintaining appropriate safety and quality standards.
  • Deal with customer complaints / queries and ensure a customer focused delivery ensuring the service you and your teams provide strives towards our company aspiration of 100% Vsat.
  • Provide operational & technical support to prevent / proactively manage & co-ordinate and resolve any event / incident.
  • Focus OOH Standby teams on adherence to H&S, quality and working practices to improve health and safety, quality and productivity in an OOH working environment.
  • Work to minimise customer contacts by encouraging a right first time culture and driving team to deliver service excellence.

    • Key Skills & Experience

     Essential
  • Educated to GCSE standard or equivalent.
  • 1- 3 years experience in the utility/ construction environment
  • Technical construction knowledge
  • Experience working at a supervisory level & management of an operational team

    • Desirable
  • IOSH or NVQ equivalent
  • Commercial awareness and experience of managing budgets
  • NRSWA accreditation- supervisor's qualification
  • Full clean, UK drivers licence
  • Customer Service Training

    • About Kier:

    Make the journey. Leave a legacy.

    Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

    Kier is an inclusive employer.

    Let's shape your world together.
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