Jun
26
Service Scheduler
June 26, 2019 | Comments Off on Service Scheduler
Service Scheduler
£19,450 (£20,000 after probation period)
Sheffield S35
Duties
Liaising with customers to schedule / book service and test visits
Creating day codes for engineers
Efficient utilisation of Service Engineers
Scheduling of the Engineer's workload
Key focus on local engineers carrying out PPM & Validation visits
Ensuring weekend work is evenly shared
Using Microsoft AX planning tool to aid scheduling
Assist where necessary with the scheduling of 'non breakdown' calls
Responsible for raising ISB/FSN service orders including working with the coordinators to schedule the visits
Ordering test soils from the supplier
Assisting when required of ordering laboratory kits
Ensuring the customer completes and returns the PQ disclaimers
Ensuring the customer completes and returns equipment upgrade forms (dryer time changes)
Assisting the coordinators with telephone support, including logging machine breakdowns and dealing with customer queries
Profile
You will be polished, profession and with warm and approachable nature
Able to work in a demanding environment with high standards and tight deadlines
Excellent interpersonal skills and able to liaise with all levels
Ability to using initiative and plan ahead with a 'can do attitude and a team spirit
Skills:
Essential: -
Strong IT skills
Excellent communication skills
A desire to learn and improve at all times
Adaptable and willing to try new tasks
5 GCSES grades A-C (English and Maths)
Good telephone manner
Accuracy and attention to detail
Flexibility and able to multi task
Organisational skills