Oct
18
Service Controller
October 18, 2019 | Comments Off on Service Controller
Our client is looking to recruit a permanent Service Controller to their expanding team.
Service Controller Standard Duties:
Include but not be limited to;
* Warranty Management and Liaison
* Planning of Breakdown/Servicing jobs and managing and booking in a spreadsheet of outstanding works.
* Management of Sales Orders including weekly meetings to resolve outstanding jobs
* Overseeing the Stock Processes
* Input jobs on one link system
* Dealing with incoming Service emails and phone calls
* Overseeing the Service Calendar (Outlook)
* Managing Engineer whereabouts and schedules
* Ensuring tasks carried out are subject to quality control and sign off
* Booking and Managing Pre-Delivery Inspections (PDI's) of new equipment
* Liaison with sales regarding PDI's, Delivery Dates and Warranty Expiry
* Co-ordinate the completion of sales orders for month end and liaise with Finance
Team work is essential but you must also be able to work on your own initiative. Excellent attention to detail must be shown and you must also demonstrate a methodical and thorough approach to work. An ability to juggle tasks and keep calm under pressure is also required.
Service Controller Responsibilities:
Comply with all aspects of company policies and follow published procedures where applicable.
Maintain a culture of best practice by attending training courses, both internal and external when and where appropriate.
Service Controller Experience:
Required Skills/Qualifications:
* Experience in a similar role, coordinating, controlling and scheduling of field & static service engineers
* Computer literate
* Excel
* Outlook
* Word
* Sage 200 (desirable)
* Forward thinking
* Able to plan, assign and oversee tasks
H+S:
To work safely at all times and in accordance with the company's health and safety procedures. Precautions should be taken as necessary when visiting sites, adopting the required personal protective equipment (PPE).
8.30am -5pm Half hour unpaid lunch 40 hour working week Monday to Friday.
Service Controller, Service Coordinator