Mar
22
Apprenticeship Support Officer
March 22, 2021 | Comments Off on Apprenticeship Support Officer
Key Responsibilities and Accountabilities of the role:
* To be responsible for the day to day monitoring of allocated learner caseload, supporting achievement of the National Business Plan.
* To confidently work in a remote call centre environment, being disciplined to set own daily tasks and activities for the day, effectively managing a large caseload.
* To promote JTL's commitment to safeguarding and the health, safety and welfare of apprentices and ensure on-going pastoral responsibilities, dealing with any issues in accordance with JTL procedures.
* To ensure timely escalation of any learner issues identified including Health and Safety, ALS and Safeguarding, following relevant procedures in doing so.
* To have an awareness of compliance in regard to engagement, assessment and quality.
* To gather evidence of satisfaction levels of candidates through questionnaires and learner forums.
* To complete learner reviews, including, 6-8 Week Engagement Reviews, OTJ Progress Reviews, Skill Gap Analysis Progress Reviews, and Gateway / Exit Progress Reviews.
* To manage all Learner and Employer Enquiries in an efficient, effective and timely manner.
* To record relevant information accurately, timely and using designated data portals as instructed.
* To be able to support learners in completion of 20% off the job and Prevent training.
* To provide and facilitate accurate data to inform corporate management information.
* To have an understanding of college timetabling, placements, and streaming.
* To monitor responses from Apprentice questionnaires and collate feedback/highlight issues.
* To manage all Assessor and regional enquiries in a timely and efficient manner offering support and guidance where needed.
* To offer additional professional guidance and advice; for School Support / Careers Fairs etc.
* To attend regular virtual and face to face meetings as and when required.
* To maintain an awareness of developments in JTL's products and services ensuring personal and professional knowledge is up to date.
Person Specification
Essential Qualifications
* Minimum of 5 GCSEs or equivalent which must include English and Maths (grades A-C, 9 -4).
* Strong administration skills -using Microsoft Office Suite e.g. PowerPoint, Word, Excel, and Outlook.
* Ability to use data portals with an understanding of data security and accuracy.
* Excellent attention to detail.
* Effective communication skills.
* Excellent customer service and customer engagement skills.
* Well organised with good time management skills.
* Ability to maintain effective MI.
* Good understanding of 'customer' needs and demonstrates a desire to resolve issues.
Desirable Experience
* Education background.
* Experience working for an apprenticeship or training provider.
* Understanding of the current safeguarding and Prevent frameworks.
* Experience of working with learners with special educational needs.
Please register your interest in this role by applying to this advert, if your application is successful you will then be contacted by a member of our team and will be asked to complete an application pack including numeracy, literacy, IT skills amongst some other suitability questions. Due to the amount of applications we expect to receive we may not be able to reply to everybody so if you have not been contacted within 7 days of your application please assume you were unsuccessful.