Apr
29
Managed Services Hire Controller
April 29, 2021 | Comments Off on Managed Services Hire Controller
Mobile Mini are the world leading provider of portable storage solutions and supply to industries, including construction companies, retailers, manufacturers, and distributors. This is a fantastic opportunity for someone who is passionate about having a hands-on approach with their work whilst leading from the front. We are looking for an individual with good communication and problem-solving skills, a strong leader that possesses a high-quality standard and influences others to take the same approach. The ‘Managed Services Hire Controller’ will have a direct reporting line to the UK Managed Services Manager. Based within a fast-paced environment, the role will see you being responsible for a highly successful are a of our business which has untold growth potential. We are looking for a dynamic, energetic, and enthusiastic person to join the team to help drive the success further. The right candidate will be able to demonstrate that they are able to prioritise a busy schedule, talk to both internal and external customers in a polite, friendly and professional manner to promote products, provide exceptional customer service and quick resolution should any problems arise. The ideal candidate would have some experience of the hire industry; however, this is not essential as training and coaching would be provided. The location of the role would preferably be based in our North West branch; however, geography can be flexible based upon the candidate’s experience. Key Responsibilities; •Responsible for the organisation and completion of administrative tasks that arise on the hire desk. •To proactively outbound call customers to promote Managed Services products •To provide support to our operational, sales and Support Centre networks •Complete all necessary paperwork as requested including such as raising purchase orders, invoices, supplier paperwork, proof of deliveries and collections etc •Ensure all hire, sales and transportation contracts are entered onto the company’s hire systems correctly. •Invoice queries, service requests, breakdowns, and effective management of our client’s needs. •Other general administrative duties as required by the hire desk. •Takes personal ownership for the safety of themselves and those around them. •Takes the initiative and seeks out additional work wherever possible and new business. •Takes personal responsibility for career development and improving own skills. •Personally, takes responsibility for making it easy for all customers and colleagues. ·Dealing with incoming calls/customer requests including hire, sale, repair and transport enquiries. ·Supply prices in line with Company price specifications. ·Follow up enquiries to secure orders. ·Assist client and clients end user with invoice queries. ·Arrange transport and repair enquiries and deal with any issues raised. ·Work with the branch operation teams to ensure the client and their end users are serviced effectively with exceptional levels of customer service, which in turn will help us to achieve our goal of profitable growth. ·Achieve and exceed assigned sales targets and outcomes. Competencies and qualifications •General administration experience. •Excellent communication skills, both verbal and written. •Exquisite attention to detail. ·Able to work in a team and encourage a supportive family atmosphere. • Always maintains a positive and enthusiastic attitude. • Be honest and open with both customers and colleagues at all times. • Demonstrates a strong work ethic, focussing on personal achievement and results. • Passionate about consistently exceeding the expectations of the customer and lives our Customer Charter. • Proven track record of delivering exceptional customer service. • Excellent knowledge of products and services. • Strong IT skills. • Ability to organise workload in order of importance and able to prioritise workload in line with the business and customer needs. • Excellent customer relation skills, comfortable dealing with a wide range of customers and people. • Embraces change and is open to the ideas and opinions of others. • Experience of the construction and/or rental industries would be beneficial but not essential. The above list is not exhaustive and you may be required to carry out additional duties from time to time to meet the needs of the business. What we can offer you: ·Competitive salary ·Company bonus scheme ·31 days holidays, including bank holidays which will increase with service up to 34 days. ·Training and career progression plans ·Opportunity to buy and sell up to 4 days holiday ·Friendly and supportive environment with a family like atmosphere ·Paid opportunities to volunteer ·A range of company benefits including Perkbox membership with access to free perks and discounts from big brands! ·Free life assurance cover for 3x annual basic salary ·Free company medical health plan with Medicash offered to all employees from day one! ·Long Service Awards