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Customer Care Administrator
November 11, 2021 | Comments Off on Customer Care Administrator
Location: Lincoln
Business Area: Kier Utilities- Anglian Water Alliance
Working in Partnership with Anglian Water, Kier Utilities are not just your typical water contracting company. Just take a look at how we relate to Anglian Water's Love Every Drop strategy that underpins everything that we do, and you'll start to get a feel for our culture.
We are looking for a Customer Care Administrator to join our Customer Delivery Team and Operational Service delivery.
Key Responsibilities:
- Assist in the delivery of a business-critical service to ensure customer's expectations are exceeded and they received a cared for, trusted and effortless experience
- Provide a dedicated, single point of contact Case Management service to customers who are dissatisfied or require extra care
- Managing customer contacts, addressing operational issues, queries and dealing with manager ring backs
We are seeking candidates who:
- Hold experience in a customer facing environment
- Hold excellent communication and IT skills
Kier Benefits:
- A matched pension scheme from 4% - 7.5% depending on your contribution
- 26 days' annual leave + bank holidays
- Two employee Share Scheme options (Sharesave and Share Incentive Plan).
Advert Close Date: 28th November 2021
Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Should you require reasonable adjustments to complete an application and or at interview stage please do contact us.
Recruitment Agencies - We are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance.