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IT Support Engineer

December 17, 2021 | Comments Off on IT Support Engineer

IT Support Engineer

Full-time, permanent position

An exciting opportunity has arisen within the IT team at Blenheim Palace, a World Heritage Site and a stunning and unique place to work. Reporting to our IT & Systems Manager, you will be a key member of the IT team responsible for IT system support across the Blenheim Estate including Pye Homes.

This is an interesting and varied role. You will be working closely with the IT & Systems Manager to provide day-to-day operational support which includes responding to helpdesk requests and working on planned IT system activities and business systems.

This isn't a standard desk-based IT support role; it often requires physical work across the entire estate as well as providing technical support at our events. We are looking for someone who is happy being hands-on, who thrives on solving problems, someone who is always ready to pitch in to help resolve issues.

Responsibilities:

  • Supporting all user bases across Blenheim and Pye with day-to-day queries and resolving issues.
  • Provision of technical support to the operations team during events.
  • Review and action helpdesk tickets including escalations.
  • User management on both Microsoft Active Directory and Office 365 environments.
  • Provision and support of IT equipment to end users.
  • IT project support.
  • Tasks relating to ticketing platforms, providing support to the Application Support Analyst.
  • Maintenance of hardware linked to key systems, tills (fixed and mobile) and all ancillary equipment in terms of both software and hardware.
  • Daily provision and maintenance of ePOS systems.
  • Support for the related systems - tills, cameras and our cloud-based platform.
  • Deploying fixed and mobile tills for various events.

What we are looking for:

  • Knowledge of Windows operating systems and networking.
  • An understanding of Service Levels.
  • Strong time management, planning and organisational skills.
  • Good project management skills.
  • Systematic approach to problem solving.
  • Experience in problem analysis and problem solving.
  • Ability to work as part of a team.
  • A flexible approach to working hours, including event/weekend working.
  • Comfortable working at height and confined spaces.
  • A full UK Driving Licence is essential.

This is a full-time, permanent position. It will involve occasional weekend working to support events for which time off in lieu will be given.

Please apply with a CV and provide details of your salary expectations and availability.

Our Culture

At Blenheim, we are passionate about providing an environment for our employees to develop their skills, try new ways of learning and encouraging their talents to flourish. Our Blenheim Behaviours are shared by all and are an important aspect of joining the Blenheim Team.

  • Relish a New Challenge Everyday
  • Keep Our Promises
  • Show Honesty with Kindness
  • Share a Sense of Belonging
  • Make History

By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.

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