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Resident Liaison Officer
January 27, 2022 | Comments Off on Resident Liaison Officer
Is this your opportunity of a lifetime? Join Kier Places as a Resident Liaison Officer, and work with the people of your community every day in making a difference.
Resident Liaison Officer
Location: Tower Hamlets
Business Area: Kier Capital Projects - Cladding Replacement
Contract: Permanent, full time, Monday to Friday
Kier Places are currently looking to recruit an experienced Resident Liaison Officer to support the Contracts Managers and Site Managers with ensuring the business provides a customer focused service for all stakeholders involved on contracts in Tower Hamlets. As our workload is increasing, we are looking to expand the team, and we are now for individuals who have a passion for the project at hand, and securing work, whilst also being able to work as part of a closely knit team that has the opportunity to develop and control its own destiny. We understand this approach is essential to ensure we consistently win work and secure repeat business.
Key Responsibilities
The role of the Resident Liaison Officer is a vital one. For many residents you will be the first person they meet from Kier. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is Kier's belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.
You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team.
Your main duties will include carrying out property condition surveys, establish each resident's requirement & detail the full RLO process, consulting resident representatives & groups, arranging works and surveys appointment. You will review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.
What do we need from you?
To be a Resident Liaison Officer on this project, we are looking for those who have strong experience as a Resident Liaison Officer with a Planned Works background, as the nature of these projects are safety critical relating the recladding & construction works of high-rise occupied buildings. You should have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios.
Who are we?
The Capital Projects Team have a pipeline of opportunities to deliver cladding replacement projects to residential buildings across London and the South East. This is an established team with a track record of delivering high quality projects with high levels of customer satisfaction. You will be working on a portfolio of projects predominantly involving the recladding of high-rise buildings, in which, by their nature, are safety critical works and involve significant fire and general safety risk, with typical project values between £2m and £9m, and of a construction nature.
Find out more here about the great rewards and benefits we offer our employees.
Make the journey. Leave a legacy. Join us today as a Resident Liaison Officer.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Closing Date: 25th February 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.