Feb

18

Technical Support Co-Ordinator

February 18, 2022 | Comments Off on Technical Support Co-Ordinator

Position: Technical Support Advisor

Location: Dublin 12

Salary: Neg DOE

The Job: Managing the day-to-day operation of the quotation process from initial contact to operations handover. Working alongside the Service Sales Engineers, provide external support on customer job sites when required. Promote service offerings & campaigns direct with customers, providing technical and pricing support to the sales team and direct to customers through quotation and correspondence for all Service led operations.


Responsibilities:

  • Achieve target quotation hit rate
  • Ensure Qualification process followed with all customers requested dates achieved.
  • Maintain and update the DFSD data base accuracy for all service account customers.
  • Sales Engineers quote rate is increased
  • Orders entered on time and accurately following the clean order process (summarised overleaf)
  • Achieve target quotation hit rate by ensuring all incoming enquiries are qualified, assessed, prioritized and scheduled, customer dates achieved and Customer/Sales Engineer updated on any changes or alternatives to expectations.
  • Manage the TBQ Dashboard and ensure all TBQ's quoted within specified timelines.
  • Ensure all solutions and services selected and quoted to an optimum and competitive standard.
  • Maintain & complete server/SharePoint for all SSE proposals completed.
  • Add value where ever possible, discussing alternatives and add-on with customers and SSEs
  • Ensure close communication/liaison with Service sales engineers on all quotations
  • Ensure all incoming orders technically validated and handed over to Service Operations team within the agreed timescale.
  • Ensure pricing and margins are in full compliance with required authorizations
  • Ensure maintenance renewals are sent out on time and followed up with any issues raised to the area service sales engineer or service leader

Requirements:

  • Excellent computer skills, including excel, experience with CRM systems and service database management advantage.
  • Experience in the HVAC industry preferential.
  • Has previous experience working in an office environment.
  • Used to working to internal/external sales deadlines.
  • Has experience dealing with customers on the telephone on a daily basis.
  • Has sufficient personality to manage the expectations of a senior sales team, able to prioritise requests & operate a rota system for requests for quotations
  • Technical graduate preferably with certification in Heating, Ventilation, and Air Conditioning or proven experience in a similar role
  • Some experience in HVAC business, Technical Services business or similar industry (e.g. direct sales, back-selling, customer service) and technical activity focused on technical products/solutions;
  • Local HVAC or Technical Services market knowledge is a plus
  • Market intelligence and understanding competition
  • Ability to work under pressure

Summary

Managing the day-to-day operation of the quotation process from initial contact to operations handover. Working alongside the Service Sales Engineers, provide external support on customer job sites when required. Promote service offerings & campaigns direct with customers, providing technical and pricing support to the sales team and direct to customers through quotation and correspondence for all Service led operations.

Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visas or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland. Applications submitted without the necessary visa in place will not be considered.

If the position above is of interest to you and you would like to know more, please call Sue today on 059 910 8019 in complete confidence.

SOB


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