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Customer Service Agent

June 13, 2022 | Comments Off on Customer Service Agent

Customer Service Agent

Hope Cement Works, Derbyshire

Full-time, permanent position

Breedon are currently seeking a Customer Services Agent based at our Hope Office, Derbyshire.

Being part of the Breedon Cement Customer Service team means that no two calls are ever the same. In this fast-paced environment you will be working to support our customers with any orders, enquiries, and complaints they have to help provide them with the support they need to achieve their desired outcome.

We are looking for customer focussed individuals who are friendly, professional, and passionate about delivering great customer service and achieving the right outcomes for our customers.

The role includes communication via phone, email, and Microsoft Teams. Good communication skills and previous experience with these softwares is essential.

Being part of our Customer Service team means you will have a great support network and have opportunities to develop your skills and career within a leading construction materials group.

Day-to-day tasks include:

  • Taking inbound calls & emails from customers and placing orders
  • Communicating effectively with the Logistics, Commercial & Production teams
  • Proactively tracking orders through to completion
  • Dealing with enquiries and complaints
  • Maintaining a database of customer information
  • Working as part of a team to achieve Key Performance Indicator targets
  • Maintaining high levels of professionalism in a fast paced and demanding environment
  • Full Compliance with Competition Act 1998

Requirements:

  • Previous customer service, call centre or office experience
  • Good communication skills
  • Microsoft Teams, Excel and email experience required
  • Strong attention to detail
  • Ability to work well within a team
  • Ability to multitask and prioritise tasks in an organised manner
  • Ability to work calmly under a high-pressure situation
  • GCSE Maths & English

The role is office based at Hope Works. Monday to Friday 9am till 5pm. Working hours of day are negotiable for the right candidate.

Why Breedon?

We offer an attractive, competitive salary and benefits package for everyone including:

  • Competitive base salary
  • Discretionary annual bonus
  • 25 days holiday entitlement
  • Opportunities for personal and career development
  • Pension scheme
  • Life Assurance

Facilities at Hope include free parking, golf course, fishing and sailing lakes, on site gym, and a subsidised canteen.

The Breedon Group places the highest importance on sustained standards of excellence in all aspects of Health, Safety and Environmental management and you will be expected to contribute to the zero-harm culture.

Closing date for applications: 27th June 2022

By applying for this role, your details will be sent to Ortolan People, who are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.

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