Aug
4
Customer Experience Officer
August 4, 2022 | Comments Off on Customer Experience Officer
Location: Brixworth (Travel across other Northamptonshire sites too)
Salary: Competititve + Pension + Benefits
At Kier, we are Collaborative, Trusted and Focused, with Safety at the heart of everything we do.
We are currently looking for a Customer Experience Officer to join our Highways team in Brixworth to cover West Northamptonshire Council, you will be responsive to residents, visitors and all road users ensuring they are kept informed of our works.
Responsibilities
As Customer Experience Officer you will ensure all enquires are responded to accurately and in a timely manner. Support with the effectively delivery of the customer and communications strategies & plans. Be a part of regular engagement with client and stakeholders. Monitor performance to ensure KPI's are achieved, work collaboratively with the operational teams. Be a leading advocate in the effort to maximise customer satisfaction and minimise customer complaints. Analyse and provide reports in relation to customer service/enquiries and complaints to share with teams so that lessons are learnt and improvements are made. Support social media customer interaction, as well as at events and consultations. Liaise with social value partners and assist teams with arranging social value activities e.g. volunteering days. Help the Office & Facilities manager with the day to day running of the offices.
We are seeking candidates who:
- Can build and maintain effective relationships with key people both internally and externally
- Have a full driving licence
- Are comfortable with Microsoft Office
- Show empathy towards all customer groups and can utilise conflict management skills
- Demonstrate experience of being customer focussed
At Kier, we're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our benefits include:
- New and enhanced family friendly policies with 8 weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave and important guidance on the menopause and the support we can offer
- A competitive annual holiday entitlement with opportunities to buy/sell leave
- A fantastic, matched pension scheme
- Share in the success you help to create by investing in Kier through our sharesave and share incentive plans.
- 24/7 virtual GP service for you and your family
- Kier's Green Car Scheme
- A huge range of deals and discounts at many your favourite brands
- And many, many more!
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Visit our website to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Closing Date: 30th August 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.