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Facilities Contract Support Advisor

August 8, 2022 | Comments Off on Facilities Contract Support Advisor

Be critical to our success in Kier Places, and join the Facilities Management team as a Facilities Helpdesk Contract Support Advisor maintaining historic and prestigious buildings in the nation's capital.

Facilities Helpdesk Contract Support Advisor

Location: Site based in Westminster, London - flexible to visit main helpdesk office in Basingstoke for training & meetings

Business Area: Kier Places - Facilities Management - Government Property Agency contract

Contract & hours: Permanent, full time, Monday to Friday, 8 am to 5 pm

Salary: £24,000 + market leading benefits package

Kier Places are recruiting now for a Facilities Helpdesk Contract Support Advisor to join our Government Property Agency (GPA) Ministry of Justice (MoJ) & Home Office Facilities Management team, to work within 2 prestigious public buildings in Westminster and be the first point of contact for our engineers and the customers in the buildings, covering a variety of duties & requirements, such as call handling, scheduling, and completion of works, whilst providing an emergency service to our client's property portfolio.

Key Responsibilities

In this crucial role to our business as a Facilities Helpdesk Contract Support Advisor, you'll be tasked with appropriately logging & dealing with service calls with the helpdesk software; understanding the clients' needs & effectively give clear scope of work instructions to our Engineers; respond to & chase outstanding work orders & report on job completions; and allocate tasks effectively to our internal or external resources.

When a client calls with a problem, you will need to identify the cause of the problem, identify any health & safety issues, capture the relevant & critical information, and be responsible for giving the Engineer clear & important information, enabling them to do their work effectively and to our required level of service.

What do we need from you?

What does it take to be a Facilities Helpdesk Contract Support Advisor in Kier? The ideal candidate will have previous customer service experience, be resourceful and efficient in your working style; will have worked to high customer service standards and met required KPIs, ideally in a helpdesk related role within the Facilities or Maintenance industry so you have an existing understanding of maintaining optimum service level requirements.

You'll be able to build effective working relationships with all levels of internal & external stakeholders to increase client retention and demonstrate initiative to resolve any queries and escalations. It would be advantageous if you've had direct experience with CAFM Systems like Concept Evolution.

Who are we?

We are Kier Facilities Management - the team that's putting people into FM, delivering innovative management and maintenance solutions, right across the UK. We're a crucial part of Kier Places, providing hard and soft facilities management to thousands of public buildings right across the country - offering you a role that will challenge and reward you, every single day.

At Kier, we're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs.

You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days' annual leave plus bank holidays together with two employee Share Scheme options (Sharesave and Share Incentive Plan).

Some of our other benefits include:

  • New and enhanced family friendly policies with 8 weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, and important guidance on the menopause and the support we can offer

  • Kier's Green Car Scheme

  • 24/7 virtual GP service for you and your family, as well as 4x Life Assurance as standard, with the option for Partner Life Assurance cover

  • A huge range of deals and discounts at many your favourite brands

Find out more here about the great rewards and benefits we offer our employees.

Your world. Your career. Your Kier. Join us today as a Facilities Helpdesk Contract Support Advisor.

Due to the nature of this role and the nature of the work at this site, you will also be required to complete a Counter Terrorism Check (CTC) Clearance, which takes place during your employment which is conducted by the Cabinet Office's United Kingdom Security Vetting (UKSV) agency who set out a pre-requisite criteria including residency history. (Applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us - To read more about our programme to support people with convictions into employment, visit www.kier.co.uk/careers/making-ground/). This role will also be subject to further pre-employment checks.

Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.

Closing Date: 5th September 2022

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.

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