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Tenant Liaison Officer / Resident Liaison
August 25, 2022 | Comments Off on Tenant Liaison Officer / Resident Liaison
Be critical to our success in Kier Places, and join the Housing Maintenance team as a Tenant Liaison Officer delivering maintenance & repair solutions to the homes of Hounslow's residents.
Resident Liaison Officer / Customer Liaison Officer / Tenant Liaison Officer
Location: Sites across the London Borough of Hammersmith & Fulham, as well as other surrounding boroughs in London
Business Area: Kier Places - Housing Maintenance - London Borough of Hammersmith & Fulham contract
Contract & hours: Permanent, full time, Monday to Friday, 40 hours per week
Kier Places are recruiting now for a Tenant Liaison Officer in Hounslow to assist on Fire Safety, Fire Doors, Kitchens & Bathrooms contracts, to support the Contract Managers and Site Managers with ensuring the business provides a customer focused service for all stakeholders involved on our contract with London Borough of Hammersmith & Fulham and other local London contracts if required.
Key Responsibilities
The role of the Tenant Liaison Officer is a vital one. For many residents you will be the first person they meet from Kier. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is Kier's belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.
You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team.
Your main duties will include carrying out property condition surveys, establish each resident's requirement & detail the full RLO process, consulting resident representatives & groups, arranging works and surveys appointment. You will review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.
What do we need from you?
To be a Tenant Liaison Officer with Kier Housing Maintenance on this project, we are looking for those who have strong experience as a Liaison Officer with a housing maintenance background - it would be a bonus if this includes fire safety, fire doors, and kitchen & bathrooms project experience. You should also have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios.
Due to the nature of the role, you should have a full UK driving licence, and be comfortable travelling around the city to various sites.
Due to our Social Value commitment to the London Borough of Hammersmith & Fulham, it would be a bonus if you are a resident of the Borough.
Who are we?
Kier Housing Maintenance is a home-from-home for people with top housing maintenance and repairs skills. Thousands of homes across the country rely on us to maintain the place they live day-in-day-out. Join us to play a valued role in the success of the wider Kier Places team.
Find out more here about the great rewards and benefits we offer our employees.
Delivering contracts. Creating communities. Developing careers. Join us today as a Tenant Liaison Officer.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Closing Date: 22nd September 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.