Sep

22

Customer Experience Officer

September 22, 2022 | Comments Off on Customer Experience Officer

We're looking for a Customer Experience Officer to join our Highways team based in Brixworth. Within this role, you can enjoy a fantastic, matched pension scheme, 24/7 virtual GP service for you and your family, a competitive annual holiday entitlement, with opportunities to buy/sell leave and even more.

Location: Brixworth, Northamptonshire

Contract: Full time

Responsibilities

As Customer Experience Officer you'll be working within the customer & communications team, supporting them in being responsive to residents, visitors and all road users ensuring they are kept informed of our works across West Northamptonshire.

Your day to day will include:
  • Supporting with the effectively delivery of the customer and communications strategies & plans
  • Analyse and provide reports in relation to customer service/enquiries and complaints to share with teams so that lessons are learnt and improvements are made
  • Being a leading advocate in the effort to maximise customer satisfaction and minimise customer complaints
Who are we looking for?

This role of Customer Experience Officer is great for you if you can:
  • Build and maintain effective relationships with key people both internally and externally
  • Show a full driving licence for travel
  • Display empathy towards all customer groups and utilise conflict management skills
We're all about finding potential here at Kier, and transferable skills are always welcome! So even if you don't tick every box, please apply and we can have a chat. We want to hear from candidates from all backgrounds and experiences, and we especially encourage those from underrepresented communities to get in touch with us.

If you require any reasonable adjustments during any part of the application process, please get in touch at to discuss and arrange these.

Benefits at Kier

We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:
  • New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
  • Share in the success you help to create by investing in Kier through our sharesave and share incentive plans
  • Kier's Green Car Scheme
  • A huge range of deals and discounts at many your favourite brands
And so much more! You can read the full details of all of our benefits on our website:

Who is Kier?

We're made up of six business units, Group Functions, Construction, Highways, Infrastructure, Utilities and Property, and as a group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK. Take a look at our sustainability objectives:

At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

You can see more about our D&I action plan here:

Closing date: 26th October 2022

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
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