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Support Analyst

October 12, 2022 | Comments Off on Support Analyst

We're looking for a Support Analyst to join our Business Systems Team based in Manchester to provide application support, housekeeping and maintenance. The successful candidate will receive exposure to all the business units we support and the numerous disciplines whether commercial, finance, procurement etc… Within this role, you will learn new skills and have opportunities to progress, both within the department and the wider business units, enjoy a competitive annual holiday entitlement with opportunities to buy/sell leave, additional two days' leave to take part in volunteering activities of your choice and even more.

Location: Manchester - remote working available, with travel to the office

Contract: Permanent, Fulltime.

Salary: £25k - 30k

Responsibilities

As a Support Analyst, you'll work with other members of the Business Systems Team to implement improvement projects where new and/or enhanced software, configuration, or functionality can be deployed to reduce query volume and/or to increase user efficiency.

Your day to day will include:

  • Manage user incidents and requests in a timely manner, ensuring either resolution or further expert assistance is sort promptly
  • Deliver remote solutions and coaching to the user base. This may take the form of on-site meetings with users
  • Work with third party providers in regard to system issues
Who are we looking for?

This role of Support Analyst is great for you if are:

  • Technically competent with good MS Office skills
  • Ability to prioritise and execute tasks in a high-pressure environment while working to tight deadlines
  • Good interpersonal skills with ability to build effective working relationships with all levels
  • Demonstrate strong analytical and problem-solving skills
We're all about finding potential here at Kier, and transferable skills are always welcome! So even if you don't tick every box, please apply and we can have a chat. We want to hear from candidates from all backgrounds and experiences, and we especially encourage those from underrepresented communities to get in touch with us.

If you require any reasonable adjustments during any part of the application process, please get in touch at to discuss and arrange these.

Benefits at Kier

We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

  • new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
  • A fantastic, matched pension scheme
  • Share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans.
  • 24/7 virtual GP service for you and your family
  • Green Car Scheme
And so much more! You can read the full details of all of our benefits on our website:kier.co.uk/careers/rewards-benefits

Who is Kier?

We're made up of six business units, Group Functions, Construction, Highways, Infrastructure, Utilities and Property, and as a group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK. Take a look at our sustainability objectives: kier.co.uk/sustainability/

At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

You can see more about our D&I action plan here: kier.co.uk/media/6668/di-roadmap-2021.pdf

Closing date: 9 November 2022

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

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