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IT Support Technician
October 17, 2022 | Comments Off on IT Support Technician
Location: Can be based at any of our National Grid Electricity Distribution (NGED) depots which are listed on this vacancy. Remote working available along with regular travel across the various sites on the contract- company van provided for the travel
Contract: Permanent, full time
Responsibilities
Kier Utilities brings the built environment to life, keeping people and businesses connected.
In this role, you will be working on our National Grid Electricity Distribution (NGED), where we work on maintaining, repairing, and upgrading the electricity distribution network.
Across all areas, we have rolled out a new electronic Works Management System so in this role as IT Support Technician, you will be a key member in driving the use of the system. You will utilise various outputs, provide support to office and site-based teams to ensure they are fully trained in the use of the system either on the web versions for office staff or on their mobile device for the site teams. This role will include travel and over night stays.
Your day to day will include:
- Taking calls from Managers, Supervisors & Teams regarding issues with mobile devices and systems and provide support/ advice to solve remotely if possible or in person
- Ordering and maintaining a backup stock of mobile devices ready for temporary or permanent replacement
- Keeping overall record of every issue reported, actions taken to resolve, what devices are in use and by whom, when replacements or repairs are required, and identifying any damage
Who are we looking for?
This role of IT Support Technician is great for you if:
- You hold experience in maintaining mobile device software & settings
- Good understanding of mobile work platforms
- Full UK driving licence
If you require any reasonable adjustments during any part of the application process, please get in touch at to discuss and arrange these.
Benefits at Kier
We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:
- New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
- A fantastic pension scheme
- A competitive annual holiday entitlement with opportunities to buy/sell leave.
- A huge range of deals and discounts at many your favourite brands
- 24/7 virtual GP service for you and your family
Who is Kier?
We're made up of six business units, Group Functions, Construction, Highways, Infrastructure, Utilities and Property, and as a group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK. Take a look at our sustainability objectives: https://www.kier.co.uk/sustainability/
At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.
Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.
You can see more about our D&I action plan here: https://www.kier.co.uk/media/6668/di-roadmap-2021.pdf
Closing date: 30 October 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
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