Reactive Maintenance Helpdesk Administrator

October 25, 2022 | Comments Off on Reactive Maintenance Helpdesk Administrator

Repairs Helpdesk Administrator
North London
£26K

Key responsibilities:

Managing operatives diaries
Liaising with tenants and operatives to arrange repairs
Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
Prioritising emergency works
Booking appointments and allocating works to the available operatives, and following works from start through to completion
Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.
Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed.

Key Skills Required

Experience in a Housing environment
Experience in a repairs & maintenance environment
Makes decisions based on set standards and procedures
Consistently maintains high level of performance.
Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.
Resilient in difficult or stressful situations

Must have previous experience within Housing Repairs!!!!

If you have the relevant experience and are available straight away please apply with your most recent CV

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