Nov
21
Repairs Call Handler /Admin
November 21, 2022 | Comments Off on Repairs Call Handler /Admin
HOUSING REPAIRS ROLES
Repairs Call Handler /Admin - must have prior experience!
Looking for someone to start immediately
Monday to Friday (8:00am - 5:00pm)
First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.
- Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
- Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.
- Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
- Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
- Respond positively and manage efficiently all customer's needs/support, monitor these requirements
- Liaise with other departments where necessary to ensure positive expected outcomes are obtained
Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public
Desirable
- Previous experience working as a call handler within a customer service / call centre environment
- Excellent written, verbal, questioning & interpersonal skills.
- Analytic skills.
- Strong customer experience ethos
Office Based
Please send CV's through to be considered to Sophie
This will be to start in October and will be on an initial contract basis with potential of perm