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Customer Service Agent

December 9, 2022 | Comments Off on Customer Service Agent

Breedon are currently seeking a Customer Services Agent to join our team based at Cloud Hill, Derby.

Working within a team in a fast-paced environment you will be responsible for dealing with customer enquiries for concrete. The office also provides a distribution centre for a network of local plants.

In this role you will be accountable for:

  • Telephone and email contact to and from customers.
  • An adept and timely response to customers' enquiries, queries and complaints in an efficient manner.
  • Proactive planning and tracking orders to completion.
  • Scheduling and rescheduling orders whilst utilising haulage fleet effectively.
  • Compiling and maintaining accurate records as required.
  • Communicating effectively with commercial, production and haulage partners.
  • An ability and desire to adapt cross functionally as and when required.
  • Identifying and contributing to managing your own personal development.
  • Full compliance with Competition Act 1998

    • Good verbal skills are essential and previous experience in the asphalt markets is required along with a familiarity of the local geography.

    The Group places the highest importance on sustained standards of excellence in all aspects of Health, Safety and Environmental management and you will be expected to contribute to the Company's zero harm culture.

    A competitive remuneration package will be offered including pension and life assurance.

    By applying for this role, your details will be sent to Ortolan People, who are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.

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