Jan
12
Senior Customer Care Coordinator – Tamworth
January 12, 2023 | Comments Off on Senior Customer Care Coordinator – Tamworth
Senior Customer Care Coordinator Job in Tamworth, Staffordshire
Senior Customer Care Coordinator job with a national housebuilder in Tamworth. Our client is looking for candidates with extensive experience in Customer Care and the housebuilding sector. For this role, they are looking to pay a salary up to £30,000 + Bonus.
Our client was established 50 years ago, with 10 offices across the Midlands, East Anglia, South West and the North West. They are a private family-owned business that employ over 1000 people and build over 4000 homes per year across 9 regions.
Role & Responsibilities
- Deal with incoming calls, post and emails that relate to the Customer Care team
- Validating complaints and resolve problems quickly and efficiently
- Co-ordinating Technicians, suppliers, and sub-contract trades to resolve issues and designate appointments through diaries
- Checking and ensuring work has been carried out to the customers satisfaction
- Carrying out preparations for clearance of Customer Care invoices, including contra charge letters
- Report into the Customer Care Manager and Head of Customer Care with persistent faults
- Comply and abide by all company policies and procedures.
Required Skills & Experience
- Housebuilder experience is essential
- Experience in Customer Care in an office environment is essential
- Full UK driving license.
What you get back
- Salary up to £30,000
- Bonus
- 33 days holiday.
Apply
If you meet the criteria above, send us your CV and portfolio. We receive a large number of applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies.
In accordance with GDPR, by applying for this position you give us your consent to process your data in-line with our Privacy and Data Protection Policies which can be read on the privacy policy page on our website.
Referral
Did you know we run a referral scheme? We'll give you £300 worth of vouchers if you introduce us to anyone who we then successfully place in a new job role. Just send us their information and we'll do the rest.
Terms: A candidate is deemed to have been successfully placed once they have started a new job as a result of an introduction made by Hunter Dunning and when they've successfully completed the probation period.
Senior Customer Care Coordinator Job in Tamworth, Staffordshire - Your Property Recruitment Specialists (Recruiter: Chad Musselwhite Job Ref: 13312)
Search the Hunter Dunning website for more vacancies: www.hunterdunning.co.uk/jobs/
Follow us on LinkedIn: www.linkedin.com/company/hunter-dunning-ltd