Housing Repairs Coordinator

February 2, 2023 | Comments Off on Housing Repairs Coordinator

Monday - Friday
Office based
£14.50 Per Hour
Must have previous experience working within repairs/admin
Temp - Perm position

To actively manage the workload of multiple operatives, monitoring timings and ensure job completion by the end of each working day
Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilise
Action unscheduled jobs and ensure that all emergency and overdue repairs are carried out as per our service agreement
To raise r on IT systems, plan and dispatch jobs to the best placed operatives or contractor with the right skills to complete the repairs first time
Using excellent communication skills to respond to emails and workflows generated by our in-house systems within agreed timeframes (48 hours)
Dealing with inbound and outbound phone calls
Ensure all materials required for each task/job is available and recorded
Promoting safeguarding for the welfare of vulnerable adults and children which you come into contact with

Additionally:

Liaising with service managers, area service managers and surveyors with issues relating to poor workmanship, operative attitude and n cases where technical advice is required
Using feedback from clients and operatives to identify any training need required related to issues of incorrect diagnosis
Ensure scheduled jobs/tasks have been raised with the appropriate schedule or rates code and that enough time has been allocated to complete the works and promote right first time
Liaise with system administrators to ensure that system problems are reported and resolved providing mini,um disruption to service delivery

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