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Control Centre Supervisor

February 6, 2023 | Comments Off on Control Centre Supervisor

We're looking for a Control Centre Supervisor to join our Highways team based in London. Within this role, you can enjoy a competitive annual holiday entitlement with opportunities to buy/sell leave, a fantastic, matched pension scheme, share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more.

Location: Blackwall Tunnel, East London
Contract: Permanent, Fulltime
Salary: Up to £32k + 26 days of annual leave + Benefits

Responsibilities

As a Control Centre Supervisor, you'll be working within the control centre team, supporting them with the incident response service via a 24-hour service control centre providing support to our London contracts including HMPF (Highways Maintenance Project Framework) and TaPS (Tunnels and Pump Stations) for our Client TfL.

Your day to day will include:
  • Running of the London control centre rota, managing performance of team members with line management duties
  • Interpreting geographical information using GIS tools, liaising with deployed resources to ensure additional support is correctly identified and provided
  • Manning a 24/7 365 days a year Control Centre on a shift based rota (days and nights) acting as first point of contact for the business and being responsible for ensuring that the appropriate course of action is taken for each issue reported
  • Prioritising incoming calls/demands & make appropriate decisions, handling telephone calls from the police and local authorities relating to incidents on the network, deploying and managing resources for incidents, monitoring incident support unit whereabouts, maintaining contact with the TfL network management control centre during an incident
  • Obtaining and recording of customer third party details regarding incidents on the network, populating spreadsheets in support of daily report requirements, updating and finalising incident logs as necessary
Who are we looking for?

This role of Control Centre Supervisor is great for you if:
  • Demonstrate sound communication skills, with the ability to talk to different stakeholders both technical and non-technical
  • Prioritise your own workload and work under pressure to deliver
  • Use Microsoft Office/GIS tools effectively
We're all about finding potential here at Kier, and transferable skills are always welcome! So even if you don't tick every box, please apply and we can have a chat. We want to hear from candidates from all backgrounds and experiences, and we especially encourage those from underrepresented communities to get in touch with us.

If you require any reasonable adjustments during any part of the application process, please get in touch at InclusiveRecruitment@kier.co.uk to discuss and arrange these.

Benefits at Kier

We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:
  • new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
  • A huge range of deals and discounts at many your favourite brands
  • 24/7 virtual GP service for you and your family
  • Kier's Green Car Scheme
And so much more! You can read the full details of all of our benefits on our website: kier.co.uk/careers/rewards-benefits

Who is Kier?

We're made up of six business units, Group Functions, Construction, Highways, Infrastructure, Utilities and Property, and as a group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK. Take a look at our sustainability objectives: kier.co.uk/sustainability/

At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

You can see more about our D&I action plan here: kier.co.uk/media/6668/di-roadmap-2021.pdf

Closing date: 6 March 2023

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

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