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Customer Service Coordinator

April 6, 2023 | Comments Off on Customer Service Coordinator

Customer Service Coordinator
Warrington
£28,000 - £34,000 + Bonus + Benefits

Bold. Energetic. Ingenious. Genuine. These qualities best describe employees who work for Ingevity. We believe it takes extraordinary people to create extraordinary results.

At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads last longer, and ensure that the air we all breathe is cleaner.

Taking on an important role within the Customer Service team, the successful candidate will take responsibility to resolving customer enquiries and processing customer orders through our SAP system. In this fast-paced environment, good communication with all stakeholders is crucial to ensure we meet our customers' expectations.

As a Customer Service Coordinator, you will be a great communicator, have excellent time management and organisational skills. You will be proactive in your approach and take ownership for enquires. You will be able to think outside the box, multitask and have empathy when handling customer enquiries. Often you will be the first point of call for our customer, being able to quickly act and confidentially interact with the wider business is essential.

Key Responsibilities

  • Communication with customers via email and telephone
  • Order management - Using SAP to process orders through the system in line with SLA's
  • Support with query resolution
  • Raise customer complaints on the system in a timely manner
  • Raise credits, debits and returns
  • Monitor customer service general inbox
  • Support with export documentation/invoice distribution when applicable
  • Build trust relationships with daily customer contact
  • High focus on building customer intimacy and delivering exceptional customer service
  • Work cross functionally within the Supply Chain and wider Engineered Polymers Business to represent the customer to ensure delivery on time in full
  • Ensure account information is correct managing changes where applicable
  • Understanding of escalation process to ensure timely resolution of customer queries
  • Feedback to the business account updates and support with "voice of the customer"


What you'll need to succeed:

  • Previous experience in a similar customer facing role (essential)
  • A sound understanding of SAP system (desirable)
  • Experience in handling export orders
  • Able to demonstrate strong problem solving and decision-making skills
  • Export experience
  • An understanding of rules following Brexit (desirable)
  • European language skills (desirable)


Our outstanding benefits package includes 27 days holiday (plus public holidays), an appealing contributory pension scheme, bonus, private medical insurance, employee assistance & wellbeing programme, plus a range of other subsidised benefits and employee value initiatives.

Along with the above, we provide and pride ourselves on our organisational culture and working environment - providing a people-centric, lifestyle-balance approach. The work can be intense and incredibly fast-moving; however, we provide several great working practices and a fully supportive, employee-engaging and inclusive environment.

Interested? We thought you might be, and we're so glad you want to help us shape the future of Ingevity in the UK. Apply Now!

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