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Helpdesk Coordinator

May 17, 2023 | Comments Off on Helpdesk Coordinator

Monday - Friday
8:30am - 5:30pm
Permanent position
£28,000 Per Annum
Must have previous helpdesk experience

Duties for the Helpdesk Coordinator:

  • To manage incoming reactive maintenance help desk jobs on various contracts:
    • Raising, allocating, reviewing and signing off.
  • Liaising with engineers
  • Input data on to the system
  • Monitor the system and progress both reactive and PPM jobs
  • Ensure KPI's are maintained at 95% or higher
  • Cost jobs on the system
  • Chase subcontractors for completion paperwork and file as directed

Skills needed for the Help Desk Operator:

  • Must have helpdesk experience, preferably in a similar industry
  • Confident, calm, logical approach, organised - the working environment can be quite fast paced
  • Computer literate
  • Excellent telephone manner

Hours of work - 08:30 - 17:30 (with an hour for lunch)

Helpdesk, coordinator, planner, scheduler, property services, construction, call handler, repairs

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