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Control Room Operator
June 2, 2023 | Comments Off on Control Room Operator
Location: Birmingham
Contract: Permanent, full time, part time and flexible
Salary: £Competitive + Benefits + Pension + Overtime
As Control Room Operator you'll be working within the control room team, supporting them to deliver daily management of all enquiries received into the business from the client, with the responsibility of meeting and exceeding contract service level agreements.
Your day to day will include:
- Analysing data from clients and assigning to the correct category, handing over emergency enquiries to the relevant operative and using Masternaught vehicle tracking system
- Accurately recording all events for enquiries and passing to appropriate department for permanent repair and allocating to relevant completion dates, monitoring and reporting on attendance times against SLA's using both the company's in-house system (Confirm) and Microsoft Office
- Developing good working relationships at all levels offering assistance when necessary, ensuring common goals are met, entering enquiries received via email on to Confirm and assessing the data provided, clarifying with the client where necessary
This role of Control Room Operator is great for you if you can:
- Demonstrate experience in a similar environment and manage different stakeholders proactively
- Organise and prioritise in an effective manner and multitask
- Display your analytical skills and understand how to take appropriate action after findings
If you require any reasonable adjustments during any part of the application process, please get in touch at to discuss and arrange these.
Benefits at Kier
We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:
- New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leaves, surrogacy leave, menopause guidance and more
- A fantastic, matched pension scheme
- Life assurance
- Wellbeing resources
Who is Kier?
We're made up of six business units, Group Functions, Construction, Highways, Infrastructure, Utilities and Property, and as a group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK. Take a look at our sustainability objectives:
At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.
Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.
You can see more about our D&I action plan here:
Closing date: 30 June 2023
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.