Jul
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IT 1st Line Support/Helpdesk Analyst
July 10, 2023 | Comments Off on IT 1st Line Support/Helpdesk Analyst
About us
We are LiFE Residential and we're one of the London's leading privately-owned real estate agencies. We specialise in newly build developments, and we have deep partnerships with global and national property developers, including Galliard Homes and City & Docklands.
We look after 4500 homes across London and have 8 branches across the city, and two international offices in Hong Kong and Singapore. We're always on the lookout for anyone passionate about helping us give best in class service to our property owners, residents, and partners.
About the role
We are looking for a 1st Line IT Support Analyst to assist the smooth functioning of our IT systems for both LiFE Residential and Galliard Homes.
This is a fantastic opportunity for someone who is looking for an entry level role with the room for progression & training.
As a key member of our support team, you will be the first port of call responsible for logging incidents/requests and as ensuring end-user satisfaction through effective troubleshooting and problem-solving across our UK and overseas offices.
- Provide 1st line technical support via various channels (phone, email, chat, or in person) to internal users and external support.
- Log and maintain accurate records of support requests, incidents, and resolutions using Manage Engine Service Desk Plus.
- Highlight and escalate recurring problems to internal support teams.
- Basic IT administration and 1st line incident resolution of Windows 10, MS Office, Citrix, iOS, and other business-related applications.
- Carrying out and recording routine maintenance checks.
- Educate end-users on basic system operations, including software functionality and best practices.
- Stay up to date with the latest technology trends and advancements to provide proactive support and suggest innovative solutions.
- Participating in our Help Desk shift patterns.
- Providing remote support to our overseas offices and the occasional need to visit sites across London and Birmingham.
About You
We are looking for someone who can demonstrate a logical approach in troubleshooting and resolving IT issues as well as proficient in Windows 10 and Microsoft office 365.
Benefits
In exchange, were able to offer you genuine career progression to help build your skills and expertise. You'll also benefit from:
- 25 Days holiday, plus bank holidays, with more for long service and an extra day on your birthday
- Private health care insurance through Vitality and HealthShield
- Team and Company socials
- Time off for Charity work
- Paid NFoPP Qualification
- Quarterly KPI Bonuses
If you're ready to apply, or just want to know more, get in touch with us or apply!