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Senior Infra Technician

September 4, 2023 | Comments Off on Senior Infra Technician

Do you want to build your future with a team you can trust? Are you committed and show keen interest in the IT Sector?

Have you successfully planned & built end-user technology services before? As an IT Engineer you will play a key role in idea generation & selection of services & technologies used to manage & support endpoints. Development of standards, processes and governance of endpoint management services will be expected.

You will function as part of the Technology Experience team within the Europe IT team managing IT infrastructure at Laing O'Rourke.

Our Mission is to provide the information systems and services that will underpin the evolving/emerging business model. The purpose of the role is to ensure the business and the team is always operating as effectively as possible continually improving the way we deliver technology.

This role has responsibility for establishing, validating and maintaining service definitions, technology infrastructure specifications, implementation & use standards, processes, roadmaps and lifecycles for services and technologies provided for endpoint computing devices.

Essential functions:

  • Hands on analysis of industry standards & trends, design of new services. Research new technologies, services, operating models and application technologies to assist in direction setting and roadmap planning.
  • Lead requirements gathering, specification, design, build and implementation activities for endpoint management services & technologies.
  • Manage the technology life cycle and maintain a life cycle matrix identifying current standards and future technology directions.
  • Manage solution development and standards setting process for Endpoint management infrastructure environments.
  • Plan & build Endpoint management services with complete service definition to enable operational launch and handoff to operations teams.
  • Review & revise existing service definitions to deliver continuous improvement. Conduct KPI analysis.

Technical Knowledge and Skills :

  • PC & OS Lifecycle Management (Microsoft, Apple, Google)
  • Microsoft 365 Enterprise + Modern Management (Autopilot, Windows-as-a-Service, Windows Update for Business, M365 Analytics, O365)
  • Microsoft Endpoint Manager (Intune, SCCM, hybrid/co-management)
  • Apple device management (macOS, iOS, JAMF)
  • Enterprise Mobility Management (MDM & MAM) - must have Intune experience
  • Virtualization - client, application, user state and server technologies (Citrix, VMWare, Hyper-V, Windows Virtual Desktop)
  • Strong experience with complete line of enterprise class endpoints.
  • BS/BA degree in Computer Science, Computer Engineering or related technical field desirable
  • 7+ years enterprise IT experience in a technical role
  • 3+ years of endpoint computing service analysis, design and architecture
  • Demonstrated success delivering design-ready, complex architectures
  • A proven track record of interaction with diverse technical staff and resources in multiple projects through all life-cycle phases
  • Self-starter with the ability to develop new services, complex technology architectures and business justification, and supervise their application and use
  • Strong interpersonal and communication skills
  • Familiarity with ITIL practices and the ITIL Service life cycle

Don't match all the criteria? We are open and always happy to hear from people with transferable skill sets and a commitment to learning.

Talk to us about flexible, dynamic, job share and part time working options.

About us:
We are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia.

Certainty, reliability, quality - this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.

As part of the Disability Confident scheme, we would like to enable access to candidates with long term health conditions and disabilities through the 'Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know prior to interview what adjustments are required as well as discussing how we can support you in the workplace.

We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email

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