Sep

4

Call Handling Advisor

September 4, 2023 | Comments Off on Call Handling Advisor

We're looking for a Call Handling Advisor to work within our Ministry of Justice and Home Office Contract Administration team. Within this role, you can enjoy exposure to exciting projects, a Rewards and Benefits package, progressions opportunities and even more.

Location: Basingstoke, office based role

Contract: Full time - 40 hours per week, Monday to Friday, various shifts between 8am and 6pm

Responsibilities

As a Call Handling Advisor you will support the operational and office-based teams working on our Ministry of Justice and Home Office contracts

Your day to day will include:

  • Communicating effectively with customers both internally and externally for the capture, recording and distribution of service calls onto the CAFAM system

  • Raising new work orders for Contract Manager and reactive work orders for Kier engineers

  • Monitoring the MOJ and Home office inboxes

  • Achieving individual performance targets and supporting the team/department in achieving broader performance goals

    • Who are we looking for?

    This role of Call Handling Advisor is great for you if:

  • Have experience working within an administration/helpdesk environment

  • Demonstratable IT literacy with Microsoft Office, particularly Excel & Outlook

  • Excellent telephone manner with accurate data entry skills and attention to detail

    • We're all about finding potential here at Kier, and transferable skills are always welcome! So even if you don't tick every box, please apply and we can have a chat. We want to hear from candidates from all backgrounds and experiences, and we especially encourage those from underrepresented communities to get in touch with us.

    If you require any reasonable adjustments during any part of the application process, please get in touch at to discuss and arrange these.

    Benefits at Kier

    We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

  • New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more

  • 26 days' annual leave + bank holidays (with the opportunity to buy or sell holiday)

  • Two employee Share Scheme options (Sharesave and Share Incentive Plan)

  • A free healthcare app giving you access to clinicians and experts on fertility, pregnancy and baby, menopause and men's health

  • An additional two days' leave to take part in volunteering activities of your choice

    • And so much more! You can read the full details of all of our benefits on our website:

    Who is Kier?

    We're made up of six business units, Group Functions, Construction, Highways, Infrastructure, Utilities and Property, and as a group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK. Take a look at our sustainability objectives:

    At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

    Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

    Diversity and inclusion

    Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

    You can see more about our D&I action plan here:

    Due to the nature of this contract, this role requires a Government Counter Terrorism Check (CTC) clearance, which takes place during your employment and can take 1-6 months to complete. These checks are conducted by the Cabinet Office's United Kingdom Security Vetting (UKSV) agency who set out a pre-requisite criteria including holding a valid passport, and the requirement of having lived in the United Kingdom for the last 5 years prior to your application (gaps of more than 4 weeks abroad at any one time may have an adverse effect of acceptance of the application or completion of the checks). You can find out more information at .

    Closing Date: 16 September 2023

    Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

    «
    »