Sep
21
Operations Administrator – Residential
September 21, 2023 | Comments Off on Operations Administrator – Residential
My client is a leading UK Construction Company with over 25 years' experience in planned and reactive repair contracts for local authorities across north and east London, also including the private sector and commercial refurbishment work.
They work on over 10,000 homes every year across London and South of England, offering a warm and friendly service along with the transparency that comes with working with a tried and trusted company.
They are looking to appoint an experienced Operations Administrator to work out of their head office in Hackney.
Key Responsibilities
- Provide comprehensive support to the Lead Administrator to ensure the smooth running of their work stream.
- Data entry - inputting tickets & diary management
- Updating CRM with notes, documents and photographic evidence (labelling)
- Filing of client correspondence, guarantees/warranties
- Receive and make calls on behalf of the business to include appointment management
- Record and file communications within CRM
- Conduct customer service satisfaction surveys
- Preparation of estimates
- Allocate orders to operatives considering contract budgets and project costs
- Conduct desktop post inspection to agreed standard
- Identify extra works and order variations
- Management of work order completions including client update
Qualifications
- Good Communication
- Proficient in all Microsoft programs
- Organisation & Time Management
- Product Knowledge
- Good Customer Service
- Accuracy
Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional development and advancement within the company.
- A collaborative and supportive work environment.
If you are a skilled Operations Administrator in the Construction sector, and you are looking for a challenging and rewarding career with a reputable construction company, we invite you to apply.