Oct
3
Income Officer
October 3, 2023 | Comments Off on Income Officer
Monday - Friday
Temp - Perm position
£16.62p/h PAYE
Hybrid working available
Must have previous experience working within income, debt support, service charges, etc
· To ensure the efficient and effective collection of service charges for shared ownership and leasehold properties, as well as collection of assured shorthold and shared ownership rents.
· Responsible for the collection of housing related debt (current and former) as directed by the Income Manager in line with all internal policies, procedures and process maps and legislation.
· To provide an excellent customer focused service for our client's shared owners, leaseholders and market rented tenants.
· To provide residents with welfare benefits advice where required and identify arrears cases where customers need additional support and liaise with the relevant sections/agencies to ensure support is obtained.
· To take firm but fair action on any resident who falls into arrears, including any legal procedures and forfeiture of the property where necessary.
· To manage and monitor residents accounts, to take action where necessary and retain a central record of all communications with the residents.
· To be responsible for providing accurate information to homeowners, tenants, solicitors, legal representatives and mortgage lenders, in relation to the role.
· To pro-actively build excellent relationships with residents, customers and any internal or external stakeholders to ensure income is maximised.
· To meet all targets set and any relevant corporate objectives.
· To provide a customer service that deals with any queries promptly, clearly and accurately in a knowledgeable and professional way that resolves disputes and contributes positively to the customer experience.
· To ensure a collaborative approach between teams.
· To follow recovery process to ensure maximum collection rates.
· To use Mobysoft Rentsense, or any other software to action accounts and hit targets.
· To deal with any cases at litigation stage and attend court alongside a solicitor if needed.
· To issue basic court claims.
· To enter and request judgement on issued court claims.
· To serve section 8 & section 21 legal documents.
· To liaise with solicitors in drafting and serving section 146 notices.
· To assist solicitors when applying for forfeiture
· To apply for possession claims online and evictions.