Oct

10

Call Handler

October 10, 2023 | Comments Off on Call Handler

Call Handler

Brentwood, Essex

£22K- £24K

Repairs and Maintenance

Repairs Call Handler /Customer Service - must have prior experience!

Essex - Office based

Monday - Friday (8:00am - 17:00pm)

Looking for someone to start immediately

First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.

  • Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
  • Take customer repair orders, obtaining full repair information, accurately diagnosing repairs, and making appropriate and relevant appointments in accordance with policy and practice.
  • Maintain procedures for accurate record keeping always updating our system, coordinating and enforcing systems and policies
  • Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
  • Respond positively and manage efficiently all customer's needs/support, monitor these requirements
  • Liaise with other departments where necessary to ensure positive expected outcomes are obtained

Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public

Desirable

  • Previous experience working as a call handler within a customer service / call centre environment
  • Excellent written, verbal, questioning & interpersonal skills.
  • Analytic skills.
  • Strong customer experience ethos

Please send CV's through to be considered

LON123

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