Oct
30
Admin Team Leader
October 30, 2023 | Comments Off on Admin Team Leader
- Monday - Friday
- Permanent Position
- 8:30am - 5pm
- £28,000 Per Annum
- Hybrid Working Available
- Must have a strong background in Admin
- Will be managing an Admin team of 5
Our Property Services business works with local authorities and social housing landlords in evolving new approaches to maintaining social housing stock. Our focus is on total asset management, value creation, and delivering exceptional experiences for our customers and their residents, reducing the reliance on reactive repairs, whilst our partnership ethos brings fresh thinking, innovation and flexibility. We also work in collaboration with sustainable construction specialists and key supplier partners offering social housing providers a comprehensive and fully integrated zero carbon retrofit service.
PURPOSE OF POST
To manage and co-ordinate all day to day aspects of administrative support to the Repairs team ensuring that human resources and equipment are available, appointments are met and that work is completed to specific standards within timescales and budget.
To provide effective and efficient management of the Customer Support Officers and Work Planners including their leadership, development and motivation to ensure the customer support and work planning functions achieve their aims and performance standards through a cohesive, customer focused and professional approach.
Manage complaints, insurance and disrepair claims relating to responsive repairs ensuring they are investigated to a high standard and in compliance with regulatory and policy guidelines whilst delivering value for money.
What are we looking for?
It is vital that you have previous admin and planning or scheduling experience, preferably within the housing or repairs sector. Along with this, you will have experience leading or managing a team. You must also be highly IT literate and have the ability to multitask as this will be a busy yet rewarding role. You will have real passion for providing the highest level of customer service whilst being empathetic.