Nov

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Property Management Team Leader

November 21, 2023 | Comments Off on Property Management Team Leader

About us

We are LiFE Residential and we're one of the London's leading privately-owned real estate agencies. We specialise in newly build developments, and we have deep partnerships with global and national property developers, including Galliard Homes and City & Docklands.

We look after 4500 homes across London and have 8 branches across the city, 1 in Birmingham and two international offices in Hong Kong and Singapore. We're always on the lookout for anyone passionate about helping us give best in class service to our property owners, residents, and partners.

What is in it for you:

  • NFoPP qualification funding
  • Industry training
  • Clear career development
  • 25 days holiday + bank holidays + extra days for length of service
  • Employee of the month perks
  • Company parties
  • Team-building events

Key responsibilities

  • Direct management of team and HR responsibilities including staff attendance (holidays, sickness, punctuality) and
  • time management.
  • Effectively manage all team members KPIs
  • Carry out monthly one-to-ones with all team members, hold team meetings, complete probationary appraisals
  • where applicable and conduct promotion and pay rise meetings.
  • Conducting daily morning meetings with Property Managers (prioritization of work, monitoring workload issues,
  • recap of yesterday, plan for the day and for tomorrow)
  • To adhere and promote the Company's standard policies, core values and ethos
  • Developing new and existing team members by Identifying and promoting staff training
  • Helping the team to retain business and generate new leads
  • Manage a small portfolio of properties
  • Build and maintain relationships with Heads of Department and front offices
  • Handle and respond to complaints
  • Adhere to company processes and display professional and role model behaviour.

Skills required

  • 2 years' experience as a Property Management Team Manager
  • Exceptional organisational, verbal and written communication skills
  • Expert communicator capable of effectively managing conflict and solving problems
  • Ability to multi-task by employing effective time management strategies
  • Be well-presented and communicate with internal and external customers in a professional and friendly manner
  • Confidence, enthusiasm and strong dedication to the job and company
  • Strong IT skills
  • Ability to remain calm and professional when faced with challenging situations
  • Create a motivational and positive working environment for team members
  • Delegate appropriate issues to ensure maximum efficiency
  • Work well under pressure
  • Create a trusting relationship with all team members

Please contact Tara Kelly at LiFE Residential to discuss further or apply here today.

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