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Fire Remediation Administrator

December 1, 2023 | Comments Off on Fire Remediation Administrator

- Hybrid working & Training available!

The role is working with a Large Housing Association that operates nationwide.

Requirements for the role:

  • Building Safety/Fire Safety preferred
  • Customer facing experience within a residential provider
  • Data entry skills are a must
  • Experience with dealing with Leases, head leases and free hold titles would be desirable

Responsibilities of the role:

  • Manage the fire remediation teams database and use initiative to ensure data is updated frequently and that the data is maintained meticulously to ensure continued accuracy.
  • Organise, produce data, and record minutes for meetings
  • Be the point of contact for managing all fire remediation work requests from the rest of the business and to pass on information that may be requested from works carried out by the fire remediation team
  • Contribute to the development, maintenance and monitoring of systems, registers, records and databases for the storage and retrieval of data relating to fire safety remediation across Peabody ensuring they are efficient and accurate
  • Management of the fire remediation team email inbox to ensure all requests for information are responded to within organisation timescales. Ensuring management of communications with the fire safety team and partners is seamless
  • Investigate and respond to complaints, or direct to the relevant team member and monitor timescales for responses, analyse complaints and produce reports to identify trends. The standard of your responses must match Peabody's values of delivering on promises, respect, accountability, and kind.
  • Liaise with the management of no access for fire remediation matters, working with the relevant teams within Peabody, contractor and residents to arrange access for essential works and testing when required with a client friendly approach
  • Provide administration support for Fire Remediation Team when required.
  • Manage service requests and queries from a variety of stakeholders including internal and external customers, contractors, and freeholders/ landlords.
  • Process purchase orders and invoices for contractors to ensure all payments are made in line with contract requirements.

If you would be interested in this role, please apply directly.

LON123

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